Flexi-Bookings – These can be cancelled up until 72 hours before arrival free of charge. Guests must send a request to cancel in writing via the hostels email. Anything within 72 hours of arrival will incur the payment of the first two nights in full, excluding deposits or payments made through OTA’s unless the payment is greater than this value.
If the value of a booking is greater than £750, a charge of £375 will be charge if it has not been done so as a deposit already.
Non-Refundable Bookings – These bookings are charged in full the moment they are made or thereafter before arrival and cannot be cancelled for a refund or ammended. If cancelling through an OTA like Booking or Expedia you may want to cancel directly through their back office to try and claim back any commission as the hostel is unable to process this. (The discount applied to the base rate forfeits the rights to demand for compensation in the event of amendments or cancelations regardless of the situation).
Force Majeure – In the event of a cancellation out of our or the guests control like border closures, war, pandemics, etc. The cancelation terms above 1, 2, or 3 continue to apply, the hostel may issue a credit for the dates booked for a future date at their discretion. The hostel continues to have fiscal responsibilities including but not limited to staff wages and welfare, rent, insurance, bills, etc and for this reason cannot issue large numbers of refunds at once. The hostel will take into account the specifics of the situation and come to a conclusion on what is deemed an appropriate response. The default stance is the cancellation conditions remain the same.
Early Departures – After the Check-In date, guests cannot reduce the number of nights on their booking, any night reduction is not eligible to a refund.
Once a guest has checked-out and returned their room key the remainder of nights of the booking will be cancelled and resold. These beds cannot be kept for the guest unless prearranged.
Dynamic pricing – We use dynamic pricing, also referred to as demand pricing or time-based pricing. Our beds, products, or service based on current market demands and will change and adapt according to these conditions. We change prices based on competitor pricing, supply and demand, online reputation and other external factors in the market. The price agreed between guest and hostel at time of booking is the price that will be used to initiate the contract.
Visa confirmations – In order to provide a proof of address for visa requests, we require the booking payment to be complete. If the guest requires further proof the hostel may charge an administration fee.