BOOK WITH COMFORT AT SCAPE
We understand that students have lots of important things to focus on, so especially during these uncertain times, Scape are here to help make life less stressful. We have put together a cancellation policy for new bookings commencing Semester 1, 2023, that provides flexibility if you are currently outside of Australia. This means you can secure your new home now, with peace of mind that you can change or cancel your new booking without any financial impact*.
If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email us no less than 14 days before your contract start date and we will cancel your booking and provide a full refund of any fees paid.
We will provide flexibility to defer or cancel if you are impacted by any of the below reasons, all you need to do is provide supporting documentation:
- FLIGHT CANCELLATION/TRAVEL BAN
If your scheduled flight is cancelled and an alternate flight is not available, or if there is a travel ban preventing travel from your country of origin or in Australia preventing you from arrival.
If your visa application is rejected or the visa centre remains closed in your respective country.
- INTAKE DELAY OF UNIVERSITY/EDUCATION PROVIDER
If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning.
LET US HELP YOU PLAN YOUR BRIGHT FUTURE WITH US AT SCAPE
*Our above Cancellation Policy is only available to new students with a booking commencing in Semester 1, 2023, who have not previously stayed with us at one of our Scape Group properties and are currently located outside of Australia. Please note that once your contract commences, this policy no longer applies. This policy relates to individual bookings only; group bookings are not subject to the same terms and conditions.
For students currently in Australia, please refer to Scape’s Standard Cancellation Policy.
Should you need to delay your arrival by more than 14 days we may need to relocate your booking to an alternate property within The Scape Group portfolio in close proximity to your current building. Don’t worry, we will certainly be in touch to advise you of any changes and will honour the same room type and weekly rental rate.
For any additional cancellation reasons not covered in the above clauses, please contact us to discuss further.
*我们上述的延期和取消政策仅适用于第一学期2023的新预订且以前从未在Scape Group任何公寓居住的澳大利亚境外新生。请注意,合同日期开始后,该政策将不再适用。此政策仅适用于个人预订,团体预订不 受相同的条款和条件约束。如果您需要将抵达时间延迟14天以上,我们可能需要将您的预订移至Scape Group名下其他公寓 。所选公寓将非常靠近您预定的公寓。不用担心,我们一定会与您联系,告知您任何变动,并将 选择相同的房型以及维持原周租金。
如您因上述条款未涵盖的其他 原因而需取消预订,请联系我们 。我们将与您进一步商讨详情。