17, Union Street, Auckland, 1010
1. In the event a student experiences any of the following circumstances:
a. a student’s visa is rejected or cancelled, or where visas are not being processed
in the student’s home country;
b. a student’s flight is cancelled due to COVID-19 and there are no alternative
c. the student’s university, college or school has delayed or suspended the start of
semester, or where only online lessons are being offered;
d. a travel ban in Australia or in the student’s country of departure prevents the
students from arriving in Australia;
e. the student or a family member falls ill due to COVID-19.
Belong will use its best endeavours to either:
administration fee; or
2. A student wishing to apply for a refund or deferral must:
a. submit a written application to Belong by email at least 21 days before their
scheduled move-in date;
b. the email application must set out the reason for the deferral and adequate
written evidence of one (or more) of the circumstances in clause 1 above.
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