Peace of Mind at Atira
We understand that students have lots of important things to focus on, so especially during these uncertain
times, Atira are here to help make life less stressful. We have put together a deferral and cancellation policy
for new bookings commencing in Semester 1, 2021 that provides flexibility if you are impacted by COVID-19.
This means you can secure your new home now, with peace of mind that you can change or cancel your new
booking without any financial impact*.
If you have a booking and are not able to arrive in Australia for Semester 1, 2021 due to COVID-19, you can
defer your contract to Semester 2, 2021. The same terms of the original booking will be carried forward to
the Semester 2, 2021 booking, including the type of room you booked and even the same weekly rent. Please note for deferrals to Semester 1, 2022 our weekly rental rates are subject to change.
If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email
us no less than 14 days prior to your contract start date and we will cancel your booking and provide a full
refund of any fees paid. We will provide flexibility to defer or cancel if you are impacted by any of the below
circumstances, all you need to do is provide supporting documentation.
If your visa application is rejected or the visa centre remains closed in your respective country.
FLIGHT CANCELLATION / TRAVEL BAN
If your scheduled flight is cancelled and an alternative flight is not available, or if there is a travel ban preventing travel from your country of origin or a travel ban in Australia preventing you from arriving in the country.
INTAKE DELAY OF UNIVERSITY / EDUCATION PROVIDER
If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning.
Let us help you plan your bright future with us at Atira.
*Our above Deferral and Cancellation Policy is only available to new students with a booking commencing in
Semester 1, 2021 who have not previously stayed with us at one of our Scape Group properties. Please note that once your contract commences this policy no longer applies. This policy relates to individual bookings only group bookings are not subject to the same terms and conditions.
Should you need to delay your arrival by more than 14 days we may need to relocate your booking to an alternate property within The Scape Group portfolio in close proximity to your current building. Don’t worry, we will certainly be in touch to advise you of any changes and will honour the same room type and weekly rental rate.
我们知道学生有很多重要事情要处理，尤其是在当前不确定时期。 Atira制定了 2021年新预订的延期及取消政策为学生减压。如您受到COVID-19 (新冠肺炎)影响，此政策将为您提供更大的灵活性。新政策意味着您可以即时安心预订，可更改或取消预订，而不会造成经济负担。
如您已经预订2021年第1学期，并因COVID-19 (新冠肺炎)而无法在2021年第1学期抵达澳大利亚， 则可将合同推迟到2021年第2学期。合同内的所有条款将会保留，并延续到2021年第2学期，包括您预订的房间类型，甚至每周的租金，均与2021年第1学期的合同一致。请注意：如合约推迟至2022年第1学期，每周租金可能有所改变。