When do I have to pay my rent?
You’ll find this information in your tenancy agreement, which you will have received and signed when you made the booking. The deadline for the first instalment of rent also depends on the date the booking was made, but will be mentioned in the contract. Alternatively, you can find the details of your payment plan by logging into your account on the landlord portal here.
After logging in, click on “Pay My Rent”.
Note that if you don’t have a guarantor, you will typically have to pay your full year’s rent to Hello Student 10 days before your move-in date.
How much is the rent?
This depends on what room you booked. You can find the price in the booking confirmation email you’ve received from Student.com, as well as from your tenancy agreement, and also in the landlord portal. The amount of rent you have to pay is usually listed either per week (ppw) or per month (pcm).
What is a deposit?
A deposit is a payment you make before moving into your apartment. The deposit will be held by the landlord and it will be paid back to you after you’ve moved out, assuming you didn’t cause any damage to the property. If there is any damage, or the property has not been properly cleaned before you moved out, the landlord has the right to deduct money from the deposit to cover their expenses of getting the property back to the condition it was in when you moved in.
For this reason, the deposit cannot be deducted from the rent. It’s usually held by a third-party deposit custodian to make sure the deposit is kept safe while you live in your apartment.
How should I pay the rent?
For Hello Student the rent can be paid by bank transfer or by card.
You can find the bank details of your landlord in your tenancy agreement or the landlord portal. The rent is paid directly to the landlord, and you don’t have to pay anything to Student.com.