If you have a booking and are not able to arrive in Australia because of COVID-19, you can defer your contract to the following semester. The same terms of the original booking will carry forward to the new semester booking, including the type of room you booked and even the same weekly rent.
If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email us no less than 14 days before your contract start date and we will cancel your booking and provide a full refund of any fees paid.
We will provide flexibility to defer or cancel if you are impacted by any of the below reasons,all you need to do is provide supporting documentation:
• Visa Denied
If your visa application is rejected or the visa centre remains closed in your respective country.
• Flight Cancellation/Travel Ban
If your scheduled flight is cancelled and an alternate flight is not available, or if there is a travel ban preventing travel from your country of origin or in Australia preventing you from arrival.
• Intake Delay of University/Education provider
If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning.