We operate a 7 day “cooling off” period after you have secured your room with a paid deposit and signed your contract.
We also offer you the ability to cancel your tenancy after this point in certain circumstances, such as;
Your UK Visa application has been denied
You have failed to obtain the required qualifications to get
into your first University of choice
Extenuating circumstances e.g. ill-health, family circumstances
Where proof is required, this must be emailed to site, then the request to cancel will be considered. If you have failed to obtain your grades to attend university or your UK visa has been denied, the proof must be supplied and emailed to the site at the earliest opportunity and at least within 72-hours of you being notified. On receipt of the proof we will cancel your booking and refund your full deposit. You will no longer be liable for the contractual obligations in your tenancy agreement. If you are no longer attending university or live away from home due to extenuating circumstances, then please contact the team.