Peace of Mind at Urbanest
We understand that students have lots of important things to focus on, so especially during these
uncertain times, Urbanest are here to help make life less stressful. We have put together a deferral and
cancellation policy for new bookings commencing in Semester 1, 2021 that provides flexibility if you
are impacted by COVID-19. This means you can secure your new home now, with peace of mind that
you can change or cancel your new booking without any financial impact*.
If you have a booking and are not able in arrive to Australia for Semester 1, 2021 due to COVID-19,
you can defer your contract to Semester 2, 2021. The same terms of the original booking will be carried
forward to the Semester 2, 2021 booking, including the type of room you booked and even the same
weekly rent. Please note for deferrals to Semester 1, 2022 our weekly rental rates are subject to change.
If you need to cancel your booking with us for one of the reasons detailed below, all you need to
do is email us no less than 14 days prior to your contract start date and we will cancel your booking
and provide a full refund of any fees paid. We will provide flexibility to defer or cancel if you are
impacted by any of the below reasons, all you need to do is provide supporting documentation.
If your visa application is rejected or the visa centre remains closed in your respective country.
FLIGHT CANCELLATION/TRAVEL BAN
If your scheduled flight is cancelled and an alternative flight is not available, or if there is a travel
ban preventing travel from your country of origin or a travel ban in Australia preventing you from
arriving in the country.
INTAKE DELAY OF UNIVERSITY/EDUCATION PROVIDER
If the start date of your course has been postponed to a later date or semester, or the university does not
offer face-to-face learning.
Let us help you plan your bright future with us at Urbanest.
*Our above Deferral and Cancellation Policy is only available to new students with a booking
commencing in Semester 1, 2021 and who have have not previously stayed with us at one of our Scape
Group properties. Please note that once your contract commences this policy no longer applies. This
policy relates to individual bookings only; group bookings are not subject to the same terms and
Should you need to delay your arrival by more than 14 days, we may need to relocate your booking to
an alternative property within The Scape Group portfolio. This will be in close proximity to your current
building. Don’t worry, we will certainly be in touch to advise you of any changes and will honour
the same room type and weekly rental rate.
我们知道学生有很多重要事情要处理，尤其是在当前不确定时期。 Urbanest制定了 2021年新预订
的 延期及取消政策为学生减压。如您受到COVID-19 (新冠肺炎)影响，此政策将为您提供更大的灵