Willow Crossing Townhomes

I had a fantastic experience with Dominque at Willow Crossing Townhomes. Right from the start, she was friendly, professional, and truly dedicated to helping me. Dominque took the time to answer all of my questions, provided detailed and clear information, and made the entire process smooth and stress-free. Her customer service was exceptional—she was attentive, patient, and genuinely cared about making sure I felt comfortable and informed. Dominque went above and beyond, and her positive attitude made the experience enjoyable. If you’re considering Willow Crossing Townhomes, working with Dominque is a definite plus!

We recently moved in and had a few issues with our unit. The maintenance guy came out the very next day and fixed what he could. There were some things he had to order or replace so that took a few days, but he came and replaced everything shortly after. He was very kind and went above and beyond to make sure we didn’t have any issues. Very impressed!

This property has had 4 different management companies since I’ve lived here (2 years). Every other week they have no Ike’s that they want you to follow, you have to pay for a park and a dog fence even if you don’t have a use for these (amenities, as they call it). We had a community bulletin board where we could talk to other neighbors but they took that down because we are all fed up with not getting responses on our work orders, emails from the property etc. I guess they didn’t like that we were all getting together and venting about our issues and concerns. This place is over priced.. might be worth it if we had a pool. I wouldn’t recommend anyone living here. The turnover rate for the staff and maintenance is so high. Seems like new people every month. This company actually got fired from another property in Weatherford because the community came together and went to the owners and threaten to move out. This place is a trash. They may look nice but they were built poorly. Keep looking.

We paid $5,000 to get in to these townhomes. We are in disbelief after the issues that have come up. No one actually runs these townhomes. There is no leasing office. There seems to be no management company. The maintenance seems to be outsourced. We have no clue who is running this property. No one is on premise, no one is actually here. There is no office. Whoever is, is doing a very poor job. We paid a high amount as I stated above and these townhomes when you look at them appear to be in the luxury variety but move in and within 24 hours you'll find that they are shotty construction poorly designed and constructed. We have had three floods in the 48 hours we have lived here. When we arrived and had our att&t guy out tool transfer our service to this address, there was no fiber line or internet wired to this unit so he had to wire a line in the ground, across our unit and drill into the brick to install. The grass in the backyard is dead and basically dirt with a drain in the center that does not work and puddles water in the center leaving the yard not usable. The shelves inside the cabinets in the kitchen are missing, we reported that when we moved in via the website they provided and we have not heard anything. New apartments or rentals usually have a check list of items in the house that you see have issues and you submit within 48-72 hours so that you are not liable when you move out or so that they can get corrected. That doesn't exit here with these townhomes. I sit here on our second night after move in with four fans blowing loudly to dry the flooded floors, at almost 11 pm on Mother's Day and all I can say is I am super super disappointed. Update: There is no staff, no one comes for maintenance request. I've tried several times. This place is a joke!

If I could give this place a zero I would. Poorly built infested with ants and roaches. Incorrectly billing and also late with billing. Things never got fixed, a/c unit went out 4 times also it was not zoned right. When we moved in the place was so dirty all electric outlets had to be replaced downstairs due to flooding that we were not informed of when we signed lease. Floors were not installed properly and they were cracking. Tons more problems with all three owners that the place went through while we were there for less then a year.