The Green at Waco

I am fairly convinced that the numerous good reviews are fake, because all the appliances are run down and broken. The pool has had shattered glass in it for a couple months now and there are no ping pong balls. I have had problems with my oven and fridge, my washer and dryer haven't worked and I have to go elsewhere, clogged sinks and bathtubs, and a toilet overflowing. They have been notified of the needed repairs, and they have been negligent in keeping their apartments livable. It really is a wonder that the place is still standing because of the poor management at this place. 100% do NOT recommend this place, anywhere else would be better!

Never had a worse experience with new management while living there and after living there. New management neglected taking care of a massive mold issue in my unit, which they had three months to do, and waited to even enter the apartment two weeks before the semester started. And guess what? The problem came back a year late with a leak in the same exact spot and yes, more mold after they claimed to have “hired the best people to take care of the issue”. Thankfully my lease had ended before going through that again, condolences to the new resident. On top of that we were charged for extra utility fees after moving out, which they had stated that they were going to hold out on charging us utility fees because they previously overcharged us. Oh, and don’t think that you’re going to get your security deposit back without having to go in and ask about it yourself. They told us residents who moved out during the summer that we would get our security deposits back in September. Lo and behold, it’s been 2 months since September and nothing! The manager has to contact corporate which isn’t even in the state of Texas and, and I quote, “is not the best at being very responsive”. So, they’ll be speaking to a lawyer because good luck getting a hold of anyone with any position of power in this place. Nobody was ever in the office, the phone was barely answered, and there are never exact dates on anything that needs to be done/be returned. Live here at your own risk. In short, have a lawyer on standby because even after moving out, my friends and I are still struggling with the horrific management that neglects their residents. Hope management finally gets it together because the stress from classes is more than enough to deal with.

DO NOT LIVE HERE. I’m serious — if I could give 0 starts I would. Save yourself the stress, the money, and the headache. This place is an absolute disaster, and half of what they advertise is flat-out false. Maintenance? Nonexistent. I’ve had work orders open for three months with zero progress. They simply do not care. The “amenities” are a joke: the pool hasn’t been cleaned once since I moved in, and the gym has had broken equipment sitting untouched for months. Aside from having broken AC's ALL THE TIME! The hallways are filthy — I’m talking cat feces, spider webs bugs and even rats everywhere. It’s embarrassing to even invite anyone over. And if you value your mail, forget it. Packages get lost or stolen constantly, and management refuses to take responsibility for any of it. Meanwhile, when I lived at The Outpost, management was actually supportive, responsive, and the mail service was excellent. The difference is night and day, even though they are next to each other. Speaking of management: easily the worst I’ve ever dealt with. Completely unhelpful, unprofessional, and often just sitting around instead of addressing the issues residents bring up. I’ve lived in student housing and budget apartments before — none were anywhere near this incompetent. They will ignore your calls, emails and deny it afterwards. They claim it’s a “gated community,” yet the gates have been broken for months. It’s basically false advertising at this point. And to make things even worse, there have been squatters found in other units. Yes — actual squatters. That should tell you everything you need to know about how poorly this place is run. I’ve been here for five months and can’t wait to leave. I have a cat allergy, and the furnished couch they provided was literally covered in cat hair. I reported it immediately and was told a replacement would come the same week — still waiting. Same story with the mattress: the one they provided is so worn out it’s damaging my back, and after multiple requests, I’ve heard absolutely nothing. They also didn’t honor the promotion I was originally offered, then tried to gaslight me by saying the offer never existed. Do not believe anything they promise you. Living here has been one of the biggest mistakes I’ve made. At this point, I’d rather had stayed at the Outpost or move to Ursa or Riverfront — anywhere with actual management and functioning amenities. It’s wild how they claim they’re “so busy” when almost half the units are vacant. Now I know exactly why. And honestly, the saddest part of all is seeing the management team desperately writing their own 5-star reviews while the real 1-star reviews — the ones with dozens of likes — tell the truth about how bad this place actually is. Do yourself a favor and stay far, far away from this place.