Sandstone

I lived in this apartment for only six months. During that entire time, we never had hot water for anything. Calling maintenance was useless, as the technicians would come but never fix the problem. Whenever we needed assistance from the office, there was never a defined deadline; everything was always postponed. However, if we were even a single day late on rent, we were immediately threatened with eviction. The situation worsened even more when we terminated the contract. There was still one month left to pay, but the final bill was absurdly high. Upon reviewing the charges, I found listed items that could not have been damaged by us. I took care of the apartment as if it were my own, and I have videos recorded before my move that clearly show pre-existing defects that were subsequently charged as if we had caused the damage. The only charge I agreed to was the cleaning fee, as I left in a hurry and didn't do the final cleaning. From that moment on, I tried to contact the administration several times. I sent emails that went unanswered. When I called, I was repeatedly told that the manager would only return the following week. When she did return, I had to call again so she could check my email. Even after assuring me she would call back, no response was provided. During this period, I requested detailed explanations of the charges, including receipts, invoices, or proof of repairs or replacements for the items you claimed were damaged. Even if I had caused any damage, which I did not, the amounts charged were clearly excessive and, at a minimum, double the actual market value. None of these requests were fulfilled. Due to this continued lack of communication, time obviously exceeded a month simply because my emails and requests were ignored. I was then informed that, since a month had passed and payment had not been made, I would no longer receive explanations and would have to deal directly with the collection agency. This delay was not caused by negligence on my part, but rather by your failure to respond or provide the requested documentation. They also charged me rent as if I had vacated the apartment on the 16th, when in fact I moved out on the 5th, which can be easily verified. Do you have any idea how many sleepless nights this situation caused us? This behavior is unacceptable. Before charging former tenants, you should at least provide a basic and functional living space. Everything indicates that the intention was simply to charge exorbitant amounts, without actually replacing the items for the next tenant, or replacing them and profiting by charging much more than the actual cost. This situation is unfair, exhausting, and completely incompatible with responsible property management.