The Atlantic Palazzo

Thank you Lina for such an unpleasant experience today- maybe that’s why the “self guided tour” is recommended. My partner and I had a scheduled tour for 11am on our only day off of work, upon arrival at 11am the office doors were locked with a paper sign on the door saying “be back in an hour”. We stood around waiting and called the phone number on the door just to be told to reschedule our tour because nobody was in office, which was not an option for us. After over 15 minutes of waiting Lena opened the door and asked “what did you need”, cannot make that up, not even a hello or an introduction of her name until I asked at the end of the so-called tour. She then led us into a 1 bedroom unit to tour that already had 1 leasing agent and 2 possible customers in the exact bedroom and hall we were shoved into. This was the absolute most unprofessional experience I’ve had as a customer at any apartment I’ve toured over the last 5 years of looking at places and this team could use some basic greeting skills and manners refreshers before working with the general public like this. & Property Manger if you’re reading this, do better! There was plenty of unpicked-up dog poop to provide a great smell as you walk through the property grounds and if you ask Lena what a pipe sticking from the ceiling in the bathroom is she’ll respond “hmmm I don’t know I would assume maybe plumbing?”, which anyone could have guessed as well.

Caitlyn and Valerie are AMAZING, always so helpful up front, and organize the best events! Raquel is always so sweet and everyone is just so nice. Maintenance is awesome too. The 1 bedrooms are huge and don't break the bank. The staff, amenities, and value are all top notch when it comes to apartments in San Marcos!