Englebrook Apartments

I would not recommend living here. The maintenance team is extremely rude and unprofessional. Every time I’ve submitted a work order, they either take forever to respond or show up with an attitude like fixing the issue is an inconvenience to them. When they do come, the problems are often not fully resolved, and I’ve had to put in multiple requests for the same issue. On top of that, the property manager lacks professionalism. Communication is poor, concerns are dismissed, and there’s very little accountability. Instead of addressing issues respectfully, management tends to be defensive and unhelpful. For the amount of rent charged, residents deserve better service and basic professionalism.

man, where do I start it’s only been a couple months since i’ve moved in and I asked the manager denby for the owners number and she kept insisting and pressuring me to tell her what the issue was when I kept repeating myself and didn’t feel comfortable talking to her so i told her I wanted the owners info( because the owner is the owner and a manager is just a manager, i feel a lot more comfortable talking to the owner) , and then she ended up just giving me her business card after I had asked her multiple times for the owners info .aside from that a lot of shit in my apartment is falling apart. The washer and dryer is a hit or miss either the dryer barely dries your clothes or the washer leaves a foul odor on your clothes cause the person that put a load in before you has smelly laundry. Moving from the villages to here is a real eye opener and i’m paying more here, the staff doesn’t really help that much just this one maintenance guy, the day i moved in the property manager had already told me they needed to fix a couple of things in my apartment, such as my front door (it didn’t even close for the first two nights of me being here) and a cabinet that’s falling apart and my restroom is just bad ;and they have yet to do that also the property manager needs to do a better jobyou need to do a better job sorry👍

Lived here for a year during my senior year at Texas State. These buildings are old but well maintained. The management is kind and the location couldn’t be any better. I walked to the H‑E‑B, Restaurants, Summer Moon, and even Sewell Park frequently. When I needed to get to campus I just walked to the bus stop in bobcat stadium which is directly behind the complex. The complex is lovely with the amount of trees and shade it has, there is a well organized laundry mat, and a pool. This isn’t gonna come with the modern amenities like some of the condos in town, and expect wear and tear on the units as these buildings were built in the 80s I believe. These apartments aren’t perfect, they are small, and the other tenants are terrible about picking up their dog waste, but the complex was quick in acting to make that better. Truly though, all of this is completely countered by the fact that the apartment was a third of the price of the condos offered to most students with the same square footage. I recommend these to upperclassmen and folks who just need a place to escape from having roommates for the first time. I am incredibly grateful to Englebrook and the management for the year I spent here.

EDIT: why am i being blamed?? everything i said is the truth. i responded very quickly during the application and move in process, the apartment not being ready on my move in date was definitely not my fault. said routine inspections were not completed as often as you claim and when they were the maintenance people would barely even look inside, i wasn’t even home half the time so i dont know if they actually came in or not. the hole in the floor was not repaired immediately, it remained untouched for so long unless you fixed it in the last couple months. my maintenance requests were definitely not all completed in time, some of them we had to wait a week and had to hound the office to get someone to come to the apartment. i did in fact clean the oven myself after the fire and i also payed you for the oven cleaning you had maintenance do at no request of mine. no repair was needed as nothing was broken and it was a small fire that burned for less than 5 seconds. the renters ledger was not available to me and once i was provided with it i don’t understand why i wasn’t told i had access to it if that was the case. very unprofessional to blame and lie to recent and future tenants. the apartment was not ready when promised and was ready a few days later because they didn’t replace the carpet by the time we got there so we had to stay in a hotel for a few days before we could move in. i inherited an extreme roach infestation, pest control was called multiple times which was no help and i ended up spending hundreds of dollars on roach traps, baits etc to no avail. i was told if i wanted the apartment fumigated we would have to move everything out and stay somewhere else which we couldn’t afford at the time. the dust that accumulated in the apartment was so terrible, no matter how much i dusted the dust would come back in a few days in a thick layer and the ac unit wasn’t cleaned by managent the 3 years i lived there. maintenance were supposed to come by and change the filter every few months but that rarely happened and the duct was supposed to be cleaned out once a year (that’s what i was told) but that never happened at all. one time the door to the bathroom literally fell off the hinges and it wasn’t fixed for a week. water damage is terrible. the floor on the second story near my front door had crumbled and there was a hole in front of the stairs which was very dangerous, and management put a plank of wood over the hole and nothing else. it stayed like that for months and im assuming it’s still like that. the place desperately needs a remodel and the price is too high for it to not even be renovated. there is one maintenance person for the entire complex and every maintenance person that worked there quit every few months, im assuming because they had to work alone and the buildings were just so old. some neighbors who would scream and party during the middle of the night with no regards for the other people in the complex. the landlord has another property that she is always occupied with and is never actually at the englebrook property so she has assistants (who never last more than a few months) working for her. these assistants knew nothing about the complex and were basically no help went i went to them with questions. there was a small oven fire and management didn’t come inspect the oven for days and didn’t replace the fire extinguisher for weeks even though i requested it multiple times. in this instance i was ridiculed by an office assistant for inquiring if the oven was safe for use after the cleaning and when she stated “that’s what the fire extinguisher is for” and i informed her we hadn’t received a new one she looked panicked, rightfully so. when i was looking for a new apartment and an apartment i applied for needed my renters ledger and history management ignored me and the new complex for days on end until i basically had to harass them to respond. when i first moved in management was very nice and helpful but as time went on i was left to fend for myself.

i lived here for a year in college and it’s nice for a college student. these apartments are affordable, but lowkey you get what you pay for. i moved into my apartment and was welcomed with hairs in the bathroom, a pile of trash in front of my door, and inherited a roach infestation. management and maintenance changed a few times while i was living here so i don’t know if things got lost in the process, but basically i was on my own. maintenance came about half of the time that i asked and i just gave up the other half of the time. i lived with a giant gash in the door frame of my bathroom the whole time despite maintenance coming 3 times to “fix” it. they always said they’d be back and never came back until i asked them to come for something else and look at it. pest control was also a 50/50. again, i feel that you’re very much on your own when you live here. my key for the laundry room didn’t work so i always ended up going to the laundromat down the street. now, i did say this was a nice place to live. the location is englebrook’s major selling point. you are literally across the street from HEB. i was there literally every day when i lived there. it’s so convenient and i really miss it. you also have quick access to both north and south i-35 and the txst bus route is so so close. the apartment community is quiet and nice. the pool is relaxing and you don’t even feel like you’re in a busy area of san marcos. you can hear the stadium from your balcony on game days which i liked. it was fun sitting on my balcony and enjoying a game. the managers are always very nice and maintenance is as well. when you see them. in conclusion, it’s a nice affordable place if you’re a college student looking to live on your own. it definitely teaches independence. or if you just want a quiet little place to live and don’t mind being your own maintenance and pest control. if this is what you can afford, it’s great. however, if you can afford a nicer place. i think it’s worth the money to look elsewhere.