Westwood Terrace

Do not rent here. Severe health risks and unprofessional management. If I could give them zero stars I would. ​We have been dealing with a massive mold issue for approximately 3 years, and management refuses to remediate it or even admit it is black mold. Because of this toxic environment, my 5-year-old son developed asthma, requiring a nebulizer, inhalers, and multiple ER and Urgent Care visits. Management was officially notified of this via a formal letter from his pediatrician stating that the mold is exacerbating his condition and that we need to be moved to an unaffected unit immediately. They simply do not care and have done nothing. ​When I tried to get help regarding the leak which was made worse by the maintenance stuff named below, the maintenance man, Torey, became aggressive, swore, and threatened me inside my own home. He did not finish the job and walked off before it was completed leaving only a single screw keeping the AC trapdoor up which eventually fell early the next morning waking up our entire household because the screw was unable to properly hold up the weight of the trap door causing another hazard in my home. The office staff stood right there, did nothing to deescalate the situation, and instead raised their voices at me. They continue to evade remediation and deny that this mold is causing my son’s health to deteriorate. After everything we’ve been through, we just want management to let us out of our lease so we can save our son's health. ​San Antonio Metro Health recommended I post this. Please protect your family and stay away from Westwood Terrace.

My kids and I really enjoy living here.

These apartments are overpriced for the quality you receive. I lived in a 400 sq ft unit and paid around $1,300. The unit itself had noticeable quality issues. The flooring cracked, and the paint job was sloppy, especially around doors and edges. The materials used seem cheap overall. One of the most concerning issues was the mold and rust in the bathroom. That wasn’t there when I first moved. When I reported it, maintenance simply cleaned it with bleach and painted over it. When I asked if it would return, I was told to “just clean it” if it did. That is not a proper or safe solution to a potential mold problem. Homeless people were able to slip through the gates. So be careful when walking late at night . Move-out was very frustrating. I gave proper notice, attempted to complete a walkthrough, and followed up multiple times by phone and in person. Despite this, I never received any communication about damages or final charges. Instead, the balance was sent directly to collections without notice, even though they had my forwarding address and contact information. I always paid my rent on time and followed all required procedures, so this lack of communication was disappointing and unprofessional. I recommend future tenants document everything, save maintenance requests, and ensure all communication is in writing.

Awesome experience

Our new home is so beautiful! Thank God for Jliana making everything so smooth to move in. (: Truly appreciate her!! So quiet and peaceful over here also. Thank you Jliana for blessing me and my family with our new place. May GOD BLESS YOU (: ABUNDANTLY!