Villas de Santa Fe Apartments

I'm a resident of Villas De Santa Fe and am grateful for how I'm treated by the staff (Sylvia & Joanna) there each & everytime. They are professional, courteous, polite, considerate & have the upmost patiences I've ever seen. In my opinion they deserve a raise not only for their hard work but for how they bear the ill treatment from other tenants. One can tell that they do their very best to keep things in order espielcially through the owner transition period, which was obviously crueling for everyone.

The customer service at this establishment is phenomenal, Kim is always a pleasure to speak with, she answers all questions, and is very reassuring in her work and how she can provide the best care for all tenants.

Contacted the staff about some questions I had even before actually going and visiting the complex. The staff is super friendly and helpful giving me all information I needed. Apartments are really nice and very welcoming

I would have given them 0 star if that was an option. I lived in this place for 14 months and that was the worst place I have ever lived in. The staff in the leasing office are unhelpful and disrespectful, the neighbors are so loud (loud music starts late in the day and goes till 4-5 am some nights, sometimes even during the work week). I didn't have hot water for 13 moths (the water was slightly warm if not cold) no matter how many times I contacted the management. The apartment is infested with roaches no matter how clean you are (esp. in the kitchen cabinets), the mailboxes were broke into and the mails and packages were stolen at least four times during my residency and the management did nothing about that. Indeed they were pretty disrespectful when I asked them about the situation. It will take a long time for maintenance to fix your issues. I had a leak in my bathroom and it took them 61 days to fix that. In another occasion, I had a very bad leak in the kitchen and it took them two weeks to finally fix the issue. I wish I paid more attention to the reviews before moving to this place. I hope this review help others to make better decisions.

When i first moved in any repairs needed took forever to get done, then the unit above me flooded into my unit. Took several months to get repairs due to complex changing management and it fell thru the cracks. Swapped to a different unit and the tub was leaking before i moved in and the previous tenants did not report it. The complex is going under new management again and repairs are probably going on hold again due to needing approval, again. The complex, also, does not notify everyone when the water is getting shut off, apparently they posted notices to half of the complex and their system is down. The front office person, Vanessa, is rude and tells you what you want to hear to get the lease signed. She stated they were getting parking stickers so extra cars would get towed, never happend. Did not get to see the unit before moving in, due to them having everything on-line, this unit was supposed to get turned around in less than a week and its no wonder the unit was not 100% prepared. She claimed all the 1st floor units have no carpet, the unit she assigned to me had brand new carpet, 1 working smoke detector (with no batteries), electric switches were hanging out of the wall. Now I am in a 2/2 with only 1 working shower, when I asked about any compensation or discount due to them not making repairs in a timely manner, she literally giggled and said no because I at least have 1 working shower. Some units do not have light fixtures or ceiling fans in the bedrooms, be sure to have lamps and floor fans upon moving in. On every single work order I type to please contact me before entering due to having my dog in my apartment. They stated that if the dog is in its crate they are allowed to walk in even if we are not present. Without any prior notification of when they are entering. Some of us work over night and sleep during the day... if I can't hear the knocking does that mean it's ok for them to just walk in while people are sleeping?