The View at Westover Hills

I will start by saying most of the positive reviews, if not all, are incentives. They tell all residents to leave a review for a gift card so they're literally paying for good reviews. I will provide a detailed review of my experience. I initially worked with Kalista to get my unit and she was lovely. I never had any issues with her. However, I found Rebecca, Becca, Bekka, Bekkah (whatever her name is) very unprofessional. As well as the multiple property managers this apartment complex went through. I had heard they were prioritizing their own friends maintenance requests over actual emergencies needed by other residents from the maintenance team. This is unprofessional and I'll be sharing this with their corporate management company. My first negative encounter was being charged for not having renters insurance after 12 months despite actually having it and providing proof. To send a resident a text message saying they have to pay a mandatory fee with a smiley face is not okay. Its unprofessional. Especially when all communication regarding the matter had been done through email. I paid their fraudulent charge and they credited it back to my account without explanation or notice. This shows they don't admit their own wrongdoings. I shared concerns with landscaping that were brushed off like the fact that weeds were overgrowing onto the patio and reaching the front door! They did nothing. I shared the fact that they have flea infested stray cats roaming the property spreading fleas and they wanted to charge me for it. My own vet confirmed for me it's the apartments fault and responsibility to remediate. My pet had never had fleas before. These stray cats hang out on residents cars and on resident patios so do not move here if you have pets including indoor pets. Maintenance was okay but there were things I figured out what needed to be done to take care of recurring issues. I don't even work in maintenance so the knowledge of their maintenance team isn't great. They also led me on with saying they would replace the drip pans for free at move out only to turn around and have the front office charge me for new drip pans. This is normal wear and tear and the charge is predatory. Advice, DO NOT use the sure bond deposit. This is a way to guarantee you will owe the apartment money at move out as it is non refundable and will not go towards basic wear and tear repairs and you will pay out of pocket. They charged me over $400 for carpet cleaning at move out for a 2 bed 1 bath. I have video and image proof of the conditions which were perfectly fine and nothing beyond normal wear and tear. Its predatory and reflective of the management and company's poor values . No 2bed 1 bath cost over $400 for basic carpet cleaning. In conclusion, don't move here. Find somewhere that's ran by a responsible individual and not a predatory management company. Don't give them your hard earned money. And, yes, there are roaches.

I’ve been living here for about 3 and a half weeks and they’ve been absolutely fantastic. This is my first time ever living by myself so I had tremendous help from my peers to get me and my partner situated. It was the least stressful move of my life, and I was very happy with my experience with the complex. Bekkah was our leading specialist and she was pretty cool 😎. Definitely a factor in our decision to move here. Anyways, I will say that unfortunately there isn’t any move-in specials as every single unit has been taken out. That should serve a silver lining for people that are interested in this place as people are more likely to renew their lease due to how much they liked their apartments. 10/10. Would do it all over again.