The Sorento Apartments

I’ve thought about writing this review because my moms spent years here but I’d thought I’d share this, it’s been the worst experience since Maria has been in office. I’m very disappointed she’s working where elders live and nobody to speak up for most. Ive spoke to and encountered Maria’s hostile customer service. My mother and I went to drop keys off and doing so Maria sent my mom away making excuses why she couldn’t help the young lady in the front. It was an office full people and this girl serviced all of us making us a priority all on her own while Maria sat there with her door opened and said she couldn’t assist us due to “writing her boss” being the office was full and the young lady was doing everything alone. Very disappointed witnessing her speaking to my mother like that and then myself. It would’ve taken seconds to help. Another instance while coming to office the other day the doors were open so my moms neighbor coming in, Maria Rudely replied with “no ma’am we’re closed not knowing if it was a emergency or any context” the senior trying to speak answered “just real quick” Maria then said “no ma’am I said we’re closed, they all say just real quick please come back during business hours” and at that point I knew moving my mom out was the best decision being Maria has many encounters like this with many residents.. she shows no empathy or compassion to these elders. It’s very disturbing to know she’s in management.