The Sorento Apartments

Willie has the excellant skills and experience to diagnosed the work order right away. I'm very happy with the results from the maintenance team here at The Sorento Apartments. Thank you

UPDATE: We reached out to the office and they assured us we would get the photos by end of last week since they confirmed that the apartment manager gets a report with photos from the tow company, we still don't have the photos and now are being told we can only view photos at the tow place but will not get a copy. ORIGINAL: My mother has a car parked in the car port assigned to her, the towing company towed it saying they thought it was "abandoned" even though my mother pays for the spot. She got no communication from the office asking if it was "abandoned" and the office says it's not their problem because they aren't the towing company. The tow company claims they put a notice that "someone took off before she could see it". Now the company wants to charge her $300 to get it back. I need resolution by end of today or I am submitting a BBB complaint tomorrow.

Abigail has a great personality, answered all my questions, is very knowledgeable with her position. She goes above and beyond helping residents. Always had a smile on her face and making you feel welcomed. Thank you Abigail! Great Job

I’ve thought about writing this review because my moms spent years here but I’d thought I’d share this, it’s been the worst experience since Maria has been in office. I’m very disappointed she’s working where elders live and nobody to speak up for most. Ive spoke to and encountered Maria’s hostile customer service. My mother and I went to drop keys off and doing so Maria sent my mom away making excuses why she couldn’t help the young lady in the front. It was an office full people and this girl serviced all of us making us a priority all on her own while Maria sat there with her door opened and said she couldn’t assist us due to “writing her boss” being the office was full and the young lady was doing everything alone. Very disappointed witnessing her speaking to my mother like that and then myself. It would’ve taken seconds to help. Another instance while coming to office the other day the doors were open so my moms neighbor coming in, Maria Rudely replied with “no ma’am we’re closed not knowing if it was a emergency or any context” the senior trying to speak answered “just real quick” Maria then said “no ma’am I said we’re closed, they all say just real quick please come back during business hours” and at that point I knew moving my mom out was the best decision being Maria has many encounters like this with many residents.. she shows no empathy or compassion to these elders. It’s very disturbing to know she’s in management.

The minute that I got to The Sorento Apartments I was greeted with the utmost respect from Assistant Manager Maria Hernandez. She gave me a wonderful tour of the apartment and ground and explained every detail from from picking up trash at our door on certain days of the week as well as the time to having the trash outside too. I saw the library, the dining room where the residents can go eat their meals on wheels and she explained some of the activities that they have there for the residents. This place and the Assistant Manager Maria Hernandez get my vote and 5 perfect stars as well. Thank you Maria Hernandez. I'm looking so forward to moving in over there.