Southtown Flats

I’ve had an extremely disappointing experience with this apartment complex. The door on the fifth floor has been broken for over six months and has still not been fixed, which raises serious safety and security concerns for residents. There have also been multiple car break-ins on the property. Management’s response has been that there is “nothing they can do,” claiming that all of the security cameras are broken. This lack of accountability and basic security is unacceptable and leaves residents feeling unsafe. In addition, maintenance work done inside my unit was poorly executed. My floor was repaired incorrectly, and the quality of the work was unacceptable. What made the situation even worse was my interaction with the front desk. When I tried to bring these issues up in person, the staff member became defensive and acted in a very unprofessional manner. I was spoken to poorly and felt completely dismissed instead of being helped. Residents should not have to repeatedly follow up on basic maintenance issues or be treated disrespectfully when voicing legitimate concerns—especially when safety is involved. I would not recommend this complex unless management makes serious improvements to maintenance quality, security, and customer service.

I’ve had an amazing experience living at Southtown Flats! The location is unbeatable — right in the heart of Southtown, close to great restaurants, coffee shops, and the River Walk. The apartments themselves are modern, clean, and well-designed with high ceilings and great amenities. The staff is always friendly and quick to help with anything I need, and maintenance requests are handled right away. The pool area and fitness center are beautiful and always well kept. It really feels like a small community here — safe, quiet, and welcoming. If you’re looking for a stylish place to live in downtown San Antonio, I definitely recommend Southtown Flats!