Reata Alamo Ranch

DONT MOVE HERE!! This place disguises itself as family friendly and kind to its residents.. very much the OPPOSITE. The property manager Michelle Rodriguez, is a disgusting excuse of a human being. After being technically held hostage in the parking lot by another tenant (he was intoxicated and we did nothing to him) who was threatening to not only shoot me, but to shoot my partner, my sister AND my baby nephews. He HELD us there until he decided he wanted to let us go. He made disgusting sexual remarks and also threatened to hurt our dogs. He talked to the children very inappropriately. We went to Michelle for help after getting a police report. (The police officer did not help) and after speaking to the offending tenant, decided to take his side. She protected a white man, boasting his gun around innocent children, innocent tenants, that constantly watched us on his ring camera. She never ONCE followed up with us and after calling her back multiple times, she belittled us, told us she'd be happy to break our lease so we could leave quietly and even offered us our security deposit as hush money. She yelled at us. Told us we probably did something to provoke him. We felt horribly unsafe. And even after, management started targeting us and citing us with things even our neighbors did. Very openly homophobic, racist and somehow SEXIST. DISGUSTING HORRIBLE BEHAVIOR. We had to emergency leave because not even our property manager wanted to protect us or the other tenants.

I stopped by to ask a few questions about the community, but the office manager (not the leasing agent) was quite rude during the interaction. While she did answer my questions, her tone was dismissive, and she simply pointed to a flyer and told me to go online for more information. Of course, I understand that a lot of information can be found online, but I came in hoping to get a better feel for the community and expected a more welcoming and helpful experience. There was also a couple in the office who appeared to be applying at the time, and I couldn’t help but wonder what they thought about the interaction. If it had been my wife and me, that experience alone would make us reconsider living there, especially knowing we might have to deal with that kind of attitude in the future. RAR, please do better.

Such an amazing complex. The staff are amazing and helpful! They go above and beyond to help even as far as wishing me a happy birthday. I recommend to anyone and everyone that tells me they are looking to move.

Angel came by and fixed our fridge for us. Maintenance has been very responsive to any problems as well as the management. The only con I would say is loud neighbors sometimes but, it's affordable, spacious, and overall nice.

The Reata apartment’s location is one of the best spots in Alamo Ranch; the easiest in and out access to shopping centers, restaurants, 1604, and 151. The front office ladies were always welcoming and helpful any time I stopped in with any issue. The online portal makes maintenance requests really easy. The community overall is quiet, the car wash station is convenient, and the 24 hour access to the gym is great. If I have anything negative to say, it is only about the online rent payment fees charged by the 3rd party site, but I will say it made paying rent convenient. Overall, my Reata living experience was great. The convenient location was also a huge plus.