Palmetto Pointe

Palmetto Pointe has been a great place to live. The management team is responsive and friendly, and maintenance issues are resolved quickly. The property is clean, peaceful, and family-friendly. Parking is convenient, and the location makes commuting easy. I would definitely recommend this community to anyone looking for a calm and well-managed apartment complex. Thanks to Katherine, Denis & Joselyn for effectively handling all queries and always being helpful

Unprofessional Staff and Unreasonable Move-Out Charges I had a very disappointing experience with this apartment community, particularly with staff member Jessica Espinoza. From the start, her behavior has been rude and disrespectful. For example, when I went to the front office to get some prints, she treated me dismissively and unprofessionally. The move-out process was even worse. Jessica charged me $75 for carpet shampoo and deodorize (maybe because of certain food I eat and I really enjoy spilling the food on carpet) and $205 for broken blinds—despite the fact that blinds are supposed to be replaced as part of routine maintenance. Utility Area where gas cylinder is placed, no one cleans that (least to say the residents). Its again upto the maintenance team to take care of the same. During the move-out inspection, she even threatened me with extra charges if I questioned anything further. She also lectured me about replacing air filters, expecting me to request replacements every time (through a service request), rather than having the maintenance team take responsibility as part of their duties. Overall, the move-out charges felt unreasonable and excessive, and it seemed the management was more focused on pocketing extra money rather than fair and transparent billing. I would caution prospective residents to be aware of these issues, particularly around move-out procedures and dealing with this staff member.

Today marks one year of residency at Palmetto Pointe Apartments, where I have thoroughly enjoyed my living experience. The environment is warm and inviting, the staff is exceptionally friendly, maintenance is efficient, and the amenities are outstanding. Personally, I have appreciated the serene nights spent by the fire pit and fireplace. I wholeheartedly recommend Palmetto Pointe Apartments.

I have lived in this apartment complex for 2 years now and have nothing but good things to say. The staff is extremely welcoming, the apartments are very nice and clean and all the amenities are well kept. Initially when I signed the lease the management was not great they were very rude and unhelpful except Deniss. She is the one that assisted with signing my lease and helped with a smooth transition. Since then the management has changed and it much better. Deniss is very kind and considerate she is always open to help residents and is great about helping with specific needs. Joselyn is also very kind and friendly. The maintenance staff is amazing as soon as you put in a work order it is usually completed within one day they are very quick and if it's a urgent issue they will come immediately. Overall it has been a great experience so far and I would recommend this complex to anyone.

This complex is AMAZING. The staff have all been very friendly and helpful with my move in. This is luxury living just as they stated. The fixtures and appliances are all upgraded. I moved in and completely felt at home. The landscaping is very well maintained. They have two dog parks, one for large dogs and a small dog park. Thank you to my leasing agent Deniss Guerra. I can't wait to spring and summer to take advantage of the pool and outdoor kitchen areas.