Opportunity Home San Antonio

I have been calling for days trying to get someone to answer. I start at 10:30am until 5pm no one answers. There are options to sit on hold then the phone disconnects. There is also an option to press 1 to go to the wait list and press to for inspections nobody answers either option. Once you use either option to try to get a person. The call offers to give a survey after the call. How can you survey calls after if no one ever answers them initially? The agency is doing a horrible job of maintaining client relation services. I’m sure they haven’t been able to address any issues, because they are not receiving any. The line remains unavailable during lunch hours of 12p-1pm saying they are closed for nearly 20 minutes prior and after each hour every day. What a waste of government resources!

It was helpful until one is in an unhealthy, unsafe, volatile situation. Now I truly see what bias, and reverse discrimmination against men feels like. Letting them know even with a Dr's statement wasn't good enough, they want you to re-live your situation, more spacific's from the Dr, even though its say's one feels unsafe, jump hoops by calling the police (which they frown on), and have a police report, before she will even as she claims, "Take it to the board", One has PTSD, and a service dog with a Dr's authorization. Now what would one do in this situation? If I were a woman, would I be afforded the same treatment and understandings as a woman being abused and misstreated, not feeling safe, and scared, then asking for help. One is being forced to stay in this situation or become homeless again and one's back is against the wall, living with PTSD and this gives me flashbacks, nightmares, and crazy thoughts of desperation. Now I can understand (never agree) how/why people go off, and there is a breaking point to this madness. Parkview is not the place; Shel just isn't right.