Oasis San Antonio

Absolutely terrible experience with this apartment complex. My car was towed TWICE despite following the rules, and management refused to take any responsibility or reimburse me for the hundreds of dollars I had to pay. Instead of helping residents, they seem more interested in making excuses and passing the blame. Maintenance is another nightmare. Simple repair requests take forever to get addressed, if they get addressed at all. You’re expected to keep paying rent on time, but apparently management feels no urgency to provide the services residents are paying for. The lack of accountability, poor communication, and complete disregard for residents is honestly embarrassing. Being treated like an inconvenience after paying to live here is unacceptable. There are plenty of apartment complexes that actually value their tenants—this is not one of them. Save yourself the stress, wasted money, and frustration. I strongly recommend looking elsewhere.

I lived at the oasis (previously the Luxx) two years, I have had several issues from pests, to slow maintenance, and Bri mg charged for damages after move out. The first year: Consisted of dealing with roaches, which was NOT our fault. My roomate and | kept our apartment very clean, washed dishes daily, and stored opened food properly. Then one day small roaches begin to appear. We called matenience and they tried to use a cheap solution which lasted one week. Once again roaches had begun to appear and they were the tiny ones that are difficult to get rid of. We called again, then we were told our counter was never sealed properly under, we also had a hole behind our fridge and were told our neighbors had an infestation that leaked in. If that wasn't enough, I cleaned like crazy including my own unit. I regularly mopped, vacuumed and wiped down surfaces , which continued to move out day. Two months after I moved out I received damage charges for my tub as well as the carpet. The picture showed hardly anything, you literally had to squint. I tried to dispute it several times and received no answer, this was then sent to a collection. The second year: Three days into moving in I had decided to use my oven, as soon as I hit preheat a fuse blew out on it. This fuse or whatever the issue was caused my oven and stove to burn out immediately, so I placed a maintenance request to fix this. It took them about 3 days to come in and look at it. I was told they weren't sure what the issue was, but that they would order a part to see if this was it. That took an additional 4-5 days and I wouldn't have known unless I had called to ask. Considering the price we pay for rent, you would think they would actually take things more seriously. I was without a stove/oven for a week which is beyond RIDICULOUS for the price of the apartment. Also a small thing added, the gym never has wipes and hasn’t almost this entire year which is extremely unhygienic and the machines need to be oiled or fixed. Honestly, I think if you are looking to live here don’t. For being a “luxury living” apartment, they do not meet those standards. The only reason I gave this place two stars is because of one staff member Vanessa. She’s honestly great, and went above and beyond frequently to help resolve issues and give information.

wifi never works , like ever