La Tierna Apartments

The price you pay compared to the experience, and quality of the complex is ridiculous. The apartments are just as cheap as every other apartment built here in the last 10 years but they're 3 times the cost because they have a nice view. If you live at the corner of Chase Hill and Babcock the traffic is unbearable. You hear every car that goes through that intersection. Would not lease again 2/10

This review is more so aimed at the management team. I believe that is what really makes or breaks an apartment complex. I have been a resident here beginning July 2023 when it was under the name The Presidium. The property itself is great! The leasing staff (Brigette and Ciana) are great, It has beautiful views, nice amenities, is in a great location, has a decent price, and best of all the gates work compared to other properties I've lived at. The issue lies with the management team. Prior to the change of owners in July, my time here has been pleasant. What makes it a pleasant stay for me is the location, the security of the complex, how they enforce the policies/community guidelines, and how the management team responds to my concerns. Every apartment complex will have its own challenges, so I don’t expect things to be perfect. After the change of ownership and the management team is where things began to shift. It was a noticeable difference, and it was not for the good. Everything that I mentioned above went down, besides the location. My storage unit was broken into twice without forced entry, community guidelines weren’t being enforced, and the management team wasn’t doing anything about it. The manager was never here, and the assistant manager, Jovany, didn’t offer any real solutions or follow-ups as he stated he would. I felt dismissed and unsafe. I was considering moving once my lease was up because everything that makes it a pleasant stay are the very things that became the issues. In Dec. my storage unit broke into for the second. I went to the office, and I demanded to speak to the manager. I was informed that the manager wasn’t available and spoke to Jovany. Again, no real solutions were offered and no action was taken place. I went the following day lookin for the manager or someone higher up, and was informed that the regional manager will arrive the following week. When I went to speak to the regional manager, I was informed that their trip was rescheduled but that a new manager was brought in and getting up to speed. I demanded to speak with the new manager to raise my concerns and demand some action. I was greeted by Erika and was told that she had just filled the position and would like to address my concerns. When I informed Erika of my issues, she expressed how she takes all concerns serious and allow her some time to look into the matter. After our conversation, I was assured that some action would happen, and results would be shown. I was also informed that she is here to make changes for the better and takes her role seriously. Unlike when I’ve spoken to Jovany, I felt heard and that my concerns are taken seriously. Erika followed through with action and actual results within a swift time frame for the bulk of that issue. Erika encouraged any suggestions to make the community better. This alone was a night and day difference in the management team. Since then, I have raised my concerns to Jovany but never any real solutions or results. I spoke to Erika directly about an ongoing issue I’ve been having with a neighbor and the situation was resolved immediately! After the situation was resolved, Erika followed up by letting me know that action had been taken. By Erika’s quick responses and providing real results, her actions have shown me her dedication to running this team and getting things back on track in just this short amount of time. At this very moment, I would consider renewing my lease because of Erika’s action to make this community a pleasant one again. I understand that change takes time, but at least there is some movement happening now in the right direction. I’m still waiting to see the other changes that have been discussed in addition to the new ones to come.

La Tierna truly stands out with its beautiful views and outstanding customer service. From the moment I reached out, I felt genuinely welcomed. The manager, Erika, is incredibly warm, professional, and attentive, and she truly makes you feel like more than just another prospect. I am currently looking to relocate, and La Tierna is at the top of my list. This is definitely where I hope I end up! 😊

I’ve been apartment hunting for a while, and my experience here has been the best by far! The building is beautiful, clean, and in a great location but what really stood out was Stephanie. She was incredibly kind, patient, and knowledgeable, answering all my questions and making the whole process actually enjoyable. If you’re looking for a new place, definitely reach out to Stephanie — she’ll take great care of you!

First of all, thanks to the staff of this prestigious complex of the tender apartments, For their attention, commitment to people I thank Kendra, for her kindness and attention always provided and to her entire work team. Moving to these residences was my best choice in terms of, their spaces, apartment, security, attention and their inhabitants, without more thanking I say goodbye by thanking the excellent work team of this residential complex and the support of new people in moving a wonderful experience