Hilltop at Shavano

I recently toured this apartment community and had a great experience. The leasing staff Brenly was very friendly, professional, and took the time to answer all of my questions. The tour was well organized and they showed me all the amenities and the apartment layout clearly. The property was clean, well maintained, and the atmosphere felt welcoming. I really appreciated how patient and informative the staff was during the visit. Overall it was a very positive tour experience, and I would definitely recommend checking this community out if you’re looking for a new place to live.

I lived at Hilltop Apartments for two years and ultimately broke my lease to purchase a home. Unfortunately, my experience here was extremely disappointing. During my time at Hilltop, my garage was broken into and multiple bicycles and personal items were stolen. My F-150 also had its taillights ripped off. The reason this keeps happening is simple: the gates are constantly broken. In the two years I lived there, they were broken more often than they were functioning. Security isn’t the only issue. The mailboxes were repeatedly broken into, to the point that for months residents had to retrieve mail directly from the post office. The property itself is poorly maintained — dog waste everywhere, dumpsters consistently overflowing, and trash scattered around the grounds. It often felt unsanitary and neglected. While the maintenance staff did what they could and were generally helpful, the front office management was incredibly frustrating to deal with. Staff turnover is constant — it felt like there was a new manager every 30 days. Calling the office is nearly impossible; phones go unanswered, voicemails aren’t returned, and emails are ignored. To make matters worse, they use Jetty as a bond/insurance provider. My experience with Jetty has been just as bad. The phone number on their website doesn’t work, emails go unanswered, and canceling the bond after moving out has been an ongoing nightmare. Even after moving out, I continued being billed and had to fight to resolve it. A month after I moved out, I had no choice but to drive 45 minutes to the office because no one would answer calls or return voicemails. When I arrived at 3:55 PM, there was a note on the door saying they were in a meeting. Over 20 residents were waiting outside. After nearly an hour, I knocked on the door and was met by a hostile staff member who seemed irritated that residents were frustrated. With only two employees working, they chose to hold a meeting during peak hours rather than assist residents. Eventually, they let everyone in, but the entire situation perfectly reflects how poorly this property is managed. From security issues, to cleanliness, to communication failures and constant management turnover, Hilltop Apartments is severely mismanaged. I would strongly encourage anyone considering moving here to carefully weigh these issues before signing a lease.