Hill Country Villas

I'm a long-time resident, and I've seen multiple office managers come and go. Some good, some awful. In this review, I wanted to give credit to the new complex maintenance team. Mike and José have only been here a short time, but wow! These guys are good. Recently, they replaced all broken emergency lighting devices on⭐⭐⭐⭐⭐ As a long-time resident, I've witnessed many office managers come and go—some great and others not so much. However, I feel compelled to take a moment to recognize the incredible efforts of the new complex maintenance team! Mike and José might be new to the scene, but they are already making a significant impact. Recently, they tackled an essential task: replacing all the broken emergency lighting devices on the walkways—something that had needed attention for years. It’s such a relief to have working lights in those areas finally! Their dedication and efficiency deserve all the praise. These devices needed replacement years ago; most no longer worked. Aces to them both. Recently, they knocked on my door to replace the leaky shower and bathroom sink faucets, per a maintenance request the previous maintenance team never seemed to get around to fixing. Kudos to Mike and José for doing such an excellent job! Keep up the fantastic work!

Black mold in all units pls check vents , maintenance never came. And office will lie to gain money

The office staff is amazing at The Hill Country Villas. Jen and Mayra are always professional and such a great help. Highly recommend! 💯 💯 💯

Customer service was great. It was always a pleasure to speak to Miss Sonia, and the other employees. They make you feel at home right away and very explanatory about everything with paperwork. I recommend this place very highly beautiful atmosphere. I love it.

I’m very disappointed with these apartments. During my first one-year lease, everything went smoothly and there weren’t any major issues. However, once I renewed my lease for a second term, the property management changed and that’s when things started to go downhill. Jasmine used to be the most attentive and responsive when it came to work orders. But now, the staff struggles to even process a simple request, and they completely fail to handle emergencies. On April 17th, I noticed my water heater was leaking continuously, and water started seeping into the walls, which caused mold to grow. I called the office three times, but no one answered. Since it was already 4 PM, they said they couldn’t send maintenance until the next day but no one ever showed up. I had to wait until the semi-annual inspection, which was a full week later, just to show them the issue in person. They said they would “take care of it,” but again, no one came. The water supply was never shut off, the leak continued, and no one followed up, even after I told them I was okay with turning off the water if needed to avoid further damage. I kept calling and submitting work orders, but to this day (A WHOLE MONTH LATER), the problem has not been fixed. As a result, I had to throw away all of my Christmas decorations, and only a few of my tools survived the mold. I ended up fixing the leak myself just to stop the water from causing more damage but the mold has already spread significantly, possibly into the living room. I suffer from chronic asthma, and I’m genuinely concerned about how this is affecting my health and the structural integrity of the apartment. I’ve always paid my rent on time and never missed a payment. This level of negligence from the management, especially in an urgent situation like this, is completely unacceptable. I do not recommend renting here, I'm moving out ASAP.