Heron on Hausman Apartments

I’ve been interested in moving closer to UTSA campus. Sierra from the leasing office scheduled a tour for me right away! She also gave me the tour and answered all of my questions! So excited to lease in the Fall!!

Property manager Liniana Espinoza was amazing, explained everything in great deatail, kind, funny and smart. I highly recommend you rent from this place, ask for my Friend Liniana. GREAT PRICES, maintenance guys are also amazing, great team, oh and I forgot the leasing lady Sierra is an absolute superstar.

I had such a great experience working with Liliana at the apartment complex. From the very beginning, she was welcoming, professional, and incredibly knowledgeable. She took the time to answer all of my questions, explained everything clearly, and made the entire leasing process feel smooth and stress-free. Liliana was responsive, patient, and genuinely cared about helping me find the right home. She followed up promptly and made sure I felt comfortable every step of the way. Her customer service truly stands out! If you’re looking for someone who is kind, organized, and efficient, I highly recommend asking for Liliana. She made the experience easy and enjoyable.

Genuinely the worst place I have ever rented at. Moved in December of 2024 and everything was good for maybe two months. The first major issue we had was our downstairs toilet completely overflowing and flooding the entire kitchen even though nobody had used it since the night before and it was perfectly fine when I left for work that day. We called the front office and they sent maintenance to check it out and all they did was flush the toilet a few times and tell me nothing was wrong with it. They didn’t help clean the mess, they didn’t send anybody to clean behind the cabinets to prevent mold growth and they didn’t fix the issue. A week or so later the exact same thing happened so we called maintenance and to his credit, this maintenance guy cleaned the water with a shop vac and pulled the toilet to find the issue but they still didn’t send anybody to do mold prevention even though I have a young kid and my wife was pregnant. Then our upstairs toilet did the same thing and started leaking water through our ceiling fan into the living room so I called the front office and she said she would send maintenance. We waited for almost two hours and when I walked to the office to see what was going on they had all gone home for the day without saying anything. Then when maintenance finally showed up they did the same thing as the first time, flushed the toilet a few times and said it was fine. When asked to look at the ceiling fan since it was separating from the ceiling, he said he would look at it Monday and never came back out. For the last five months that we lived here we couldn’t get any maintenance issues fixed and they stopped answering our phone calls. Moving out of here was the best thing we’ve ever done and I would never recommend this place to anyone.

❌ A month with the gate open at Night. ❌ Long grass, more than a month like this. ❌ The pool is always closed. They say they'll fix it, but it's not true. All summer without a pool. When there's a complaint, no one can help. They don't answer phone calls or emails. The only person in the office is a girl who doesn't know what's going on.