Fountainhead

Living here is comfortable enough, but the security is nonexistent. I've had multiple packages missing or never delivered, and my car has been broken into 3 times in my less than two years staying here. Two of those times have been in the past month. I'm unsatisfied with this complex because I was sold on the idea of safety

I am writing to express my concern regarding the limited hours of operation for the mailboxes. As someone who works during the day, I am unable to access my mail in a timely manner. This is very inconvenient. At one point mail was getting held at the office with no notification of them doing so but once I figured that out at least the office is open later and on weekends now they won’t make any accommodations and I have no way to access my mail. Other than that if this would get fixed for the price it’s a good complex.

I’ve had a terrible experience living at Fountainhead Apartments, and I feel like I need to warn others against this place. If you’re worried about your safety—or your car’s safety—don’t live here!! My car was parked near Building 4, and all four of my wheels, rims, and sensors were stolen. Another car next to mine also had parts stolen on the same morning. The gate near the gym is always open and the other gates are open for many hours or days on end. Many lights around the property are off or broken too, and I don’t see security cameras much of anywhere. I understand this is a more affordable apartment complex, so I don’t expect fancy amenities or beautiful scenery. However, I want basic safety measures—like keeping gates closed, having cameras, and maintaining proper lighting! Is that too much to ask for?? After this incident, the manager’s response was absolutely indifferent! They said, “these crimes happen every day everywhere in America,” and “the gates are always damaged and cars can follow others to enter when they do work,” so that’s the only answer they can give? They are unable or unwilling to repair and improve their security properly. And they claim they have no responsibility to protect their residents’ property?? Now, I just want to leave because I feel completely unsafe here. It would be foolish to stay and risk another theft, or worse to me personally! But they’ve told me I must give 30-day notice and pay two months of rent to end the lease. Would they still expect me to follow their "rules" while ignoring real dangers? I really am astounded by how irresponsible their response is. Honestly, I’d say stay the hell away from here.