Canyon Creek

Update 10/23: Still took weeks to get a “new” oven handle they ripped off a different stove. My microwave and shelf in my laundry room both broke days after. Oh and they ended up just painting over the black mold in the bathroom. It’s in my AC vents guys. My daughter has asthma. You want her to die or something? Get a freaking grip. Update 9/17: Sylvia is not coming to my apartment for the walk through because she is butthurt about my negative reviews. Yeesh. Overpriced, Unresponsive Management, and Severe Maintenance Failures I have been a resident at this apartment complex for over a year, and I can say with certainty that the "luxury" claims are misleading. What appears to be a good value on a tour quickly becomes an incredibly expensive and frustrating living situation due to severe and ongoing issues with maintenance and management. This is not a luxury apartment; it's a regretful and costly experience. The maintenance here is a constant source of frustration. My dryer has broken twice since I moved in. On one occasion, management provided keys to other vacant apartments so I could do my laundry, but what I discovered were multiple roach traps, confirming a widespread pest problem across the property. I had to wait for over a year to get my apartment treated by Terminix for a German roach infestation. Ongoing issues with my AC have led to a persistent ceiling leak above my bathtub. While it was eventually addressed, it left a section of my ceiling with ripped paint and black mold. Additionally, my oven has been missing a handle for over two months. Where’s my oven handle guys? The appliances themselves are of poor quality; my stove is unlevel, causing food to cook unevenly, and the bathtub is unlevel as well, so water never fully drains. My bathroom door has also been damaged by an AC leak and has not been replaced. I want to give a special shoutout to the sole maintenance man, Russell, who is fantastic and does his best, but is clearly overwhelmed by the workload. Management is completely unresponsive and treats tenants with a shocking lack of respect. I pay $129 a month for internet/cable and a $94 "service and amenities fee," which I was told goes toward “gym technicians” for the rarely-used gym equipment. You guys can’t even keep the pool clean. My and every resident’s $94 a month can’t hire a pool boy? Questionable. My total monthly cost is approximately $1,650 for a one-bedroom apartment, which is absurdly high when a comparable complex across the street charges over $700 less. (They’re the Vistas at Vance Jackson Apts by the way, my friend lives there and even though there’s roaches the monthly rent of $950 sounds better at least.) I work from home, and for the past several days, a neighbor's dog has been barking, yapping, and howling for eight hours a day. When I filed a complaint, management told me they couldn't do anything because the owner pays pet rent, effectively forcing all other residents in the building to suffer. The front office staff is in constant rotation, and while there's a new property manager, Amanda, I have low hopes given the history here. The company that owns this property is The Connor Group. A leasing agent at a different complex told me to stay away from anything they touch, and I can now confirm that advice. They are masters at creating a positive initial impression with a clean, show-ready apartment, but the reality of living here is constant, costly frustration. Do not make the same mistake I did. This complex is a significant financial burden for an experience filled with pests, broken appliances, and incompetent management. Save your money and look elsewhere. Personal note to management: Just because you don’t live here, doesn’t mean that you can treat your tenants like trash.

I absolutely loved working with Sylvia, and Johanna and EVERYONE apart of the staff!! Super amazing customer service! They were able to work with my situation and helped me out of a terrible situation, I will forever be grateful to them! 11/10 place to live! The community is amazing! The views just around the complex are amazing! Perfect place for a mid day stroll or a walk with your dog! LOVE YALL!! 🫶🏻🫡✨

I recently toured The Reserve at Canyon Creek, and I can honestly say it was the best apartment tour I’ve ever experienced! From the moment I walked in, I felt welcomed and at ease. Jose and Sylvia, the leasing agents, were so friendly, professional, and knowledgeable. They took the time to answer all of my questions, showed me around with genuine enthusiasm, and really made me feel like they cared about finding the perfect home for me. I also had the pleasure of meeting the property manager (I wish I could remember her name!) and she was just as wonderful. Her warm personality and pride in the community really stood out, and it’s clear she works hard to keep everything running smoothly. The property itself is beautiful — well-maintained grounds, great amenities, and a peaceful atmosphere. I left the tour not only impressed by the apartments, but also by the amazing people who work there. It truly set the standard for what an apartment community should feel like.

I am so excited to be living here! SO SO SO thankful for Amanda! She has been the most engaged and dedicated Property Manager I have come across looking for my new home! She took time and showed me many floor plans and helped me come to the decision of my new place. She is very knowledgeable and professional. I cannot thank you enough Amanda! She has also found me the perfect kitchen!! Once again Thank you and I can’t wait to live in my new home!

One of the nicest apartments I’ve ever lived at. I only moved in a couple of months ago but I already look forward to living here for a while. The staff is super attentive and always there when I need help or information. My favorite part about this place is the 24/7 access to amenities, specifically the pool and gym. The pool is incredible and I often find myself staying in it longer than I plan. I always recommend this place to my friends whenever they’re looking for apartments. I even got some to sign a lease here!