2739 San Antonio

I’m really disappointed with my recent experience. Online, Lowe’s showed plenty of pink buckets in stock, so I placed an order. Shortly after, my order was cancelled due to the item being “unavailable.” If the item isn’t actually in stock, it shouldn’t be listed as available. To make things worse, the website also showed the item as available at the store, so I drove 40 minutes to pick it up. When I arrived, the employees told me they might have some in the inventory but couldn’t find them, and that they would let me know when they restock. This was a frustrating waste of time and gas. Lowe’s really needs to improve their online inventory accuracy so customers aren’t misled.

Everything was cool until it was time to pay. Went there for some gardening stuff and checked out at the garden center excited to use my christmas gift cards. The cashier was a bit elderly and could not figure out right away how to use 2 gift cards on the same purchase which is fine I am patient. The problem was that he was not patient and got very angry , started shaking his head and muttering under his breath and started acting rude towards me like it was my fault. I really hated that experience and I am thinking about opening a business account at Home Depot after that.

It started with Penny, a great assistant Mgr. Then it was Jesse, then Shawn, and finally Nicole. Great customer service and extremely knowledgeable staff eager to help and listen to your situation. Thank you guys. You are the reason I shop only at Lowe's and only this location