The Place at Saddle Creek

This apartment complex has great reviews for the most part so I overlooked the negative ones when I decided to move in - but that was a huge mistake. The apartment complex manager Patricia seemingly has no idea what’s going on. They’re doing construction at the apartment complex and give no warning to any residents. Upon calling she says that she has no idea what the schedule is or what’s even going on in general, she just knows they’re renovating after a unit’s residents are moved out. At first I asked for a corporate phone number, she tells me the construction manager is a 3rd party company but also her corporate??? Obviously you’d have to hire a 3rd party company for a renovation… but how does that mean you don’t even have any idea of any schedule for renovating units? Just a few weeks ago they even gave us a written notice on our door for “littering” on our porch by leaving out dog toys, when it’s completely empty? We have neighbors that had little baby chicks living on their porch outside for weeks and people with stuff all over their porches, but we get a written warning posted on our door specifically referring to our unit. It’s truly incredible. The location itself is nice, it’s mostly quiet, and the neighbors are nice. These are only pros about this place. Upon moving into a newly “renovated” unit, I immediately had issues. There’s a hole in the ceiling opening up near my shower that still to this day hasn’t been fixed. One of my doors came out of the door frame and fell out after a few weeks because the hinge couldn’t stay attached to the frame and just came off. One of my windows can’t even be locked and almost all of them are super dirty and stained with grey residue. And I think possibly paint from the renovation? Our A/C unit also wasn’t working properly and would constantly non-stop run for the first few weeks. And with the new renovation, these units now have these wood floors instead of carpet but ours came stained with dark stained spots everywhere… This place really isn’t worth the money and the “renovation” is a rushed mess. If I had any idea it’d be this bad I would’ve just gone anywhere else down the street. **Update** The property manager is unfortunately incompetent in her job position. She called me, asking me to literally “explain myself” after construction workers claimed that I had been banging my roof and even started yelling / harassing them… but her phone call woke me up. I’ve been asleep the entire day as I work late in the day and night, and she wakes me up to accuse me of something I have nothing to do with. After informing her she just woke me up and I have no idea what she’s talking about, she doesn’t even admit guilt of being wrong or apologize. She has no customer service, no organization, no leadership, and definitely not a clue about a single thing going on with the property she’s paid to oversee. **Another update** My shower faucet is about to fall off the wall and the water won’t stop constantly running. The toilet the next day just straight up stopped flushing too and it’s still been a few days since I’ve put in the request, nobody has come by. And tonight at 12:30AM getting back from work, my car along with my roommates is about to get told. Both the cars are already registered, but now somehow they aren’t. Patricia is a complete joke. This apartment is quite literally falling apart. Patricia is completely unqualified in any position requiring any responsibility. All other staff members at this apartment complex have been very helpful and easy to work with, but the manager is completely in over her head and won’t respond to you if you have any issues or concerns. Please take this as a sign to go to any other apartment. *Yet another update* Our washer broke and started flooding into one of the bedrooms, yet it still took almost a week to fix. Besides that I’ve been here for months and even though I live on the 1st floor, my bedroom window still hasn’t had locks placed on it. Living here feels like a safety hazard.