Madison at Melrose

I was really hoping to like this place but I’ve been miserable ever since moving here. If you live in the first floor you’ll be miserable. I can hear everything happening upstairs to a level that I have to wear earplugs at home to have a piece of mind. The office has done nothing about it despite all the claims of being greystar managed. I made things worst by contacting the office because now the neighbor upstairs comes to my door and I feel unsafe. The transfer fee is two times the monthly rent and I can’t afford to pay all that to transfer. Avoid this place if you want to feel like HOME and not a nightmare.

I had such a great move-in experience at Madison at Melrose! The process was super smooth and easy. Ms. Jackie and Noelle in the office were so kind, helpful, and professional every step of the way. They really made me feel welcome and made sure everything was ready for me when I arrived. The property is clean and quiet, and the staff goes above and beyond for residents. I’m so glad I chose to make Madison at Melrose my new home!

Frustrating and Unprofessional Experience with Madison at Melrose Leasing Office. My experience with Madison at Melrose Apartment Homes has been very disappointing and unprofessional from the beginning. I scheduled an apartment tour several days in advance, only to receive an email from the Leasing Office Manager, Noelle Ekstrom, just 30 minutes before my scheduled appointment asking to reschedule for the next day. This last-minute cancellation caught me by surprise, and when I followed up, I never received any response or acknowledgment. The following day, I decided to visit the property in person during my lunch break. I was greeted by Jacqueline Jones, a leasing agent who was initially friendly and helpful. She assisted me with a self-guided tour of one of the available floor plans, which I really liked. I was informed that the specific unit would be available for move-in by October 10th. Excited, I submitted my application the next day (October 3rd) and paid both the application fee and deposit. Over the next two weeks, the process became increasingly frustrating. On October 7th, I was informed that my application had not been processed due to a system error and that I would need to resubmit it. Then, I was told my income had to be re-verified, even though I had already provided my bank login information through their verification system. I expressed concern about resubmitting sensitive financial information and asked if there was an alternate way to verify my income. I was told that the manager was out of the office and approval would be required for any alternative process. I complied with their requests and resubmitted everything as instructed. By October 15th, I still had not received a clear update about my application status. I decided to visit the leasing office again, and when I arrived, there was a sign stating the staff had stepped away, so I waited in my car. Shortly after, Jacqueline returned and looked up my application, only to tell me that it had been cancelled due to a system upgrade error, and my information was never migrated properly. When I asked why I had not been notified, she became visibly impatient and dismissive. She told me she “didn’t have time to listen to me vent” and offered no solution. When I calmly asked if she was okay, she abruptly told me that our conversation was “over” and that I would need to make an appointment with her manager. Her manager, Noelle Ekstrom, then appeared from the back office but informed me she had another meeting and asked me to return later in the day. When I returned at the agreed time, she stated she would process a refund for my deposit, but that the application fee would be non-refundable. Given that my application was never properly processed due to their system errors—not through any fault of my own—I believe it is only fair that my application fee also be refunded. Overall, my experience has been marked by poor communication, lack of accountability, and unprofessional customer service. I spent time, money, and effort trying to secure a unit at this property, only to be met with technical issues, last-minute cancellations, and dismissive attitudes. I hope management and ownership take this feedback seriously and implement better communication and follow-through with prospective residents moving forward.

I have lived here for just a year & I hate to be leaving!! If my circumstances were different I’d STAY without a doubt!!! This has been the best living experience I’ve had my entire adulthood at any apartment complex! It’s clean, quiet & the ppl are so friendly! The office staff (Jackie & Noelle) have been nothing short of amazing! The maintenance team is always prompt & gets things fixed/resolved quickly! I love the gym, sauna & steam room which are also always clean & a pleasure to use! I’ve truly haven’t had a single bad experience living here, ever!! From the day I moved in to me moving out this coming weekend has been everything I could ask for. if it ever came back to it I would most certainly live here again!!! any reviews you see saying anything other than that are lies - I urge you to come see for yourself!!! THANK YOU JACKIE, NOELLE & MAINTENANCE TEAM FOR A WONDERFUL STAY!!!!🤍

Don’t walk BUT run from this property. I know this Google Review will be taken down as quickly as it was posted. I lived there from 2016-2024. I looked at the other review, are you talking about Madison at Melrose. When Greystar management took over, that is when it started to go down hill. Noel has no idea what she is doing. She emailed about the elevators and dog park one time - Madison doesn’t have those things. Noel didn’t know how to fix the resident portal and was double charge several times. One time maintenance tried to fix the handle to my microwave with chalking. Duct tape would have worked better. Jackie doesn’t know what excellent customer service means. She is rude when someone questions her on things. The pool was shut down more times, I stopped counting. Telling them about a problem seemed to go on deaf ears. My family and I decided that we have enough and we moved out. I understand that everything needs to be in writing through email. I emailed Noel and ask if I was going to be charged ANY cleaning fees after moving out. Noel emailed and said NO. Three weeks after moving out, I received a final past water bill AND a $45 cleaning fees was on it. Talked to Madison (female in accounting) and she was going to look into it. I emailed what Noel emailed me. Nothing, no response, nothing. I even called Madison at Melrose, no response or call/email back. After 30 days, they sent it to collections. I put One Star but it should have Zero.