Garland Apartments

This is apartment complex is a mirage you think it’s all nice clean and safe but it’s not. My frustration is soooo huge that I would warn even my enemy not to move in here. There are PLENTY apartments complexes around here, find the one who cares for their residents. 1. Gates nonstop open easy access for someone to break into your car and come get your packages, 2. They don’t want your family come see you for almost 400 residents only 8 visitor parking so you will be towed (don’t let me start what a hassle it is to sign up your car) 3. The appliances at the pool they offer you to use doesn’t work 90% of the time and if the elevator breaks down be prepared to climb flights of stairs for at least a month. Breezeways must be filthy and reeking of pet urine before they are attended to. 4. And the worst part is when you get violated and disrespected by leaving our hard earned belongings out for everyone who passes to help themselves to take what they want, and all you get is “I’m sorry we had to get to the busted pipe”. Well if you’re sorry that happened then offer a solution to fix the problem. The fact is that we knew this would happen ,we’re getting warnings but you don’t get to treat my stuff like trash. Especially when you take it upon yourself to knock on my door to remove trash when your valet failed to do a pick up for a week AND…. speak crazy to me when confronted and asked why the disregard for my property. Very disrespectful and can’t wait for my lease to be over!

I have lived at Woodlands since January 2025. While no property is perfect, this one is about as close as you're going to find! The very few issues that I have had were handled with the utmost courtesy quickly, efficiently, and professionally. Chris (the manager), Munah and Benjamin (your friendly and knowledgeable leasing agents) ROCK!!

Let me start off by saying I do not agree with everything that management does here. Although management has made alot of improvements there are still things that need work. However, I can say that the staff are professional and do their best to make a pleasant experience for the residents (excluding parking). So why am I giving 1 star? Because this review is specifically for the head of maintenance MARIO. He is rude and immature. I have never had a good experience interacting with him. I have complained multiple times to the office on how he speaks. He is the only person working here that will argue with a resident. ZERO professionalism and mid at his job. He takes forever to answer maintenance request and makes excuses on top of excuses to get something done. Never solution focused. Doesn't stick to agreed times when coming to the apartment, will show up hours later. Multiple times he has promised work in apartment would be done within a few days and it wouldnt be completed for a several weeks. To make it worse he is very condescending, has a very bad habit of talking to people like they are his children if you disagree with him. Milton (head of maintenance before Mario) was very professional. Did an excellent job on work orders in a timely manner. Kind and great guy overall. He always had a fully staffed team that were just as good as him. Oh yeah, when something was fixed by him it didn't stop working, unlike now! Multiple work order for the same things.

Don’t even bother with this complex. I submitted an application BEFORE seeing the egregious reviews and became disappointed, so I decided not to follow through with the process. I immediately submitted a claim with my bank to get a head start on resolving issue. I also called the complex the morning after submitting the application the night before to notify them of my disinterest. Mind you, this all took place PRIOR to them processing my application. When I called, I spoke to a gentlemen who advised that he would have to contact their Account Manager and it usually takes about 60 days for it to be refunded. For the time being, I consented to my bank to handle everything, but to my surprise, I was just informed that this apartment has refused the refund. What’s absolutely ridiculous is that even if they have not processed your application, as far as doing background checks and other reviews, they still refuse to give you a refund just out of being COURTEOUS, PROFESSIONAL, and ACCOMMODATING. Even til this very day, I’ve never received correspondence from this complex regarding my application or just to provide a response to address the issue. Totally unprofessional and erroneous. They literally just took my funds for the hell if it since they’re protected under the non-refundable terms when really, they have the discretion to be civil and provide basic morality. This complex is just as money hungry as ever and ya’ll should be ashamed of yourselves. Would give ZERO stars if I could.

Honest review i lived in multiple apartment complexes in north Dallas and I can say this is by far one of the best ones in the area I really want to give them 5 stars but few tweaks here and there and they will get it from everyone not just me. I do want to mention that Munah and Benjamin are awesome :) My issues is that I had to follow up with maintenances so many times to get something done in the past and I heard the same issue from my neighbors, but they eventually get things fixed. Some neighbors are not compliant with the community guidelines, like sometimes you might hear someone talk loud during quiet hours, or smoke, or even not pick up after their dogs waste, or rev their car engine nearby your apartment window. I did complain to the community managers about this and I understand that it’s not their responsibility to lecture people on how to live their lives but there has to be a way to control those factors to make this community a 5 stars one. Note## the visitor parking lot is very limited, but that is due to how they build this complex, i believe they didn’t see the need until now.