The One at Lubbock

Living at The One has been a mixed experience. The amenities are genuinely the best part having a pool, gym, study rooms, coffee bar, and sports courts all in one place is convenient, and the free Citibus pass makes getting to campus easy. My unit has modern finishes, in-unit laundry, and decent internet, which has made day-to-day life comfortable.

We have lived at The One Lubbock since September 2025. The pool is great. We love the fireplace area. Apartment is spacious and has all the new appliances. Any issues we have had maintenance has been very responsive. Everyone in the office is very kind and lovely to work with. Kaylee puts together many community events that we have really enjoyed and given us the opportunity to meet our neighbors!!

PLEASE READ Upon touring and moving in we expected this place to be half way decent, but as our lease progressed things took a down hill turn. The quality of living here was a joke. The “amenities” that were advertised were horrible, such as the sand volleyball pit with sand burs, and grass growing in it, the pool which was never filled and was nasty 10/12 months of our lease, and the lawns that were never mowed and filled with dog poop. The trash bill was never paid causing the dumpsters to over flow onto the street and smell horribly. I talked to the trash man that came for a courtesy pick up because the place didn’t pay their bills. It was embarrassing having people over the place genuinely looked like a dump. The pot holes all over the parking lot make it almost impossible for some people to get around, even driving a lifted truck I had issues even entering the complex. I even saw some many cars bottom out. Another thing I would like to address was the security of the property. This place was “gated” but the gates never closed, and the mail room and its gates were unlocked, and due to horrible design of the mail boxes every single box was available to be opened without a key. I had several pieces of mail that I never received, and there were NO security cameras anywhere on the property. On the maintenance side of things, they responded pretty quickly when it came to important stuff, but when it came to fixing massive holes under our bathroom counter that the maintenance team made never happened. They left their tools and never showed back up as promised. Our apartment had obvious water damage on the baseboards and vinyl flooring that was popping up which we submitted pictures of on our first day and was never finished. Our fridge/freezer stopped working and we lost almost a whole deer which we had processed, along with a full grocery run of steak, ground beef, and all kinds of expensive things that to a college kid that isn’t making that much money is worth A LOT. After contacting the front desk about possible reimbursement for these groceries due to their fridge acting up, they basically told us that since we didn’t call emergency maintenance directly when it stopped working that they couldn’t give us anything. At all! Keep in mind we were gone for the weekend when we came back and noticed that the fridge wasn’t working. I will say that Ashley at the front desk was always super helpful and did answer my questions to the best of her ability. If it wasn’t for her this review would be 1 star. And to people thinking about living here, it’s not worth it.