The Carlton House

Carter Adams made my apartment search incredibly easy and stress-free. He was responsive, professional, and took the time to understand exactly what I was looking for.

Over the last three years living at this apartment complex, I’ve watched the “luxury” standard steadily decline under current management. When I first moved here, I genuinely recommended this place to others because it was well-kept and enjoyable to live in. Unfortunately, that hasn’t been the case for quite some time. The hallways and elevators are frequently dirty, often covered in mystery substances, with dog waste and even used condoms left sitting around for days. It seems like these areas are only properly cleaned when upper management or property inspections are expected. I will say the maintenance team, does the best they can to keep up with the endless issues around the property. However, there are constant problems with the parking garage gates, random speed bumps that are constantly need repairs, and other ongoing maintenance concerns that never seem fully resolved. For the amount of rent residents pay, the amenities are extremely disappointing. The gym is one of the worst apartment gyms I’ve seen, and it’s rare for the hot tub to actually be functioning. On top of that, there are visible cracks throughout the walls from a foundation that clearly never settled properly. I could go on, but overall this property no longer reflects the “luxury” living experience it advertises, and the cost simply does not match the quality residents receive.