Via Las Colinas

⭐️⭐️⭐️⭐️⭐️ I’m beyond grateful for the excellent experience Jamal provided at Vía Las Colinas in Irving. His communication, clarity, and guidance during the tour were outstanding. He was kind, professional, and made the entire process smooth and welcoming for me and my daughter. After touring five other apartments, I’m completely sold on this community — and Jamal is the main reason why. I’m confident we’ll be living here very soon. Thank you, Jamal!

Lived here for a year. The day I was given the keys, I walked into the unit and was greeted with a very strong poop smell. Turns out the bathroom was clogged with a MASSIVE mess in the toilet. When I brought it up to management, they apologized and said the contractors who were working on the pool were given my unit to use as their bathroom, and they missed the mess before giving me the keys. That was fun to clean. The community and people itself are very nice. When I went to return my key, I found the office had closed for a 'Company Wide Event' even though we hadn't received any kind of notice that the office was going to be closed, because I would've come the day before. I showed up the following morning and turned the key in the moment they opened. I was called a few hours later and the lady on the phone was incredibly rude and snapping that they were still waiting on my key. I told her I returned it in person to a staff member. She then hung up on me. I had also emailed them to let them know I wasn't aware of the office closure and would bring the key first thing the following day, and received a very passive aggressive response. When I moved out, just as I saw in many other reviews for this complex, I was ALSO charged for replacing my stovetop after being there for a year. They claimed it was damaged. I used it maybe 4 times because I don't cook. They also charged me extra for cleaning even though I paid for the move-out cleaning service THROUGH THEM. I was going to use another company, but they encouraged I use their service instead. I emailed management back after receiving the invoice and have not gotten a response. Very disappointing, especially for how much we pay to live there. This is the shortest lease I've ever had, and the MOST I've been asked to pay. Beware!

I lived at this apartment for 3 years and have several complaints with how the apartment is run. For starters, If you choose to live here do not think about getting your deposit back no matter how hard you clean. After living and using a stove for 3 years, I think it is unreasonable that our stove will be "like new" as stated in the lease. We were charged $450 dollars to replace the stove top for minor scratches that did not effect the appearance or use of the stove. Trash is one of my biggest complaints as I lived in the Highrise right next to the trash room. No matter what our hallway ALWAYS smelt like trash. The trash room was only cleaned once every few months and nothing from done from management about tenets leaving their trash in the room instead of throwing it down the chute. About a year and a half into me living at this apartment, my truck had its catalytic converter stolen. Tennent's in the Highrise have access to the parking garage at the center of the complex. The thieves were able get up to the 4th floor of the garage and steal it because of the lack of urgency from management to fix the garage door. For almost 4 weeks we were driving in and out of the complex though doors that didn't work. Unfortunately, this was not a one off case.. several times this garage door would be broken for multiple days at a time. For the cherry on top, if the power went out or the WIFI was down as you got home, you would not be able to get into the garage until building staff were able to lock the doors open. In addition to the garage door, several doors were often propped open by tenants. Security was one of the last concerns this apartment has in mind. Main water was often cut off to several parts of the complex with little to no warning and several times we had complex wide power outages with little communication for the management team. There is a good reason why it is known this apartment is clearing out, Management clearly has no idea or just doesn't care how it runs their apartment. DO NOT move here.

Lived here a year and will be staying another year. Pros: The area is Great Lake is beautiful. Easy to get your steps in. Within 20 mins of everywhere I need to be. Maintenance is great! Quick to respond. Quiet. 8 mins from DFW & 15 from DAL. Cons: Parking is a headache if you live in the garden apartments in Phase 1. People in midrise (even though they have a garage I believe) park outside and their guests plus the people in the garden apartments and their guest so there’s literally no parking sometimes at your building. If you want a private garage it’s $150/month and if you are in a garden apartment you don’t have access to the other garage. Packages. Theres 5 different places to get packages delivered here. 2 Luxor lockers, USPS lockers, A package room & your front door. Just imagine how confusing that is… so most people are circling the complex searching for their package (me I am most people) I receive a lot of mail due to my business and every week Im looking and guessing where the delivery people placed my mail. I’ve tried to message each courier and tell them to deliver to my door only but it’s a hit or miss. I think their GPS takes them to the front office even though it’s a different address than mine. Idk If you don’t receive a lot of mail and barely have one car (if you live in the garden apartments). I’d highly recommend! I know I will enjoy my stay here outside of those cons. Sucks but every place can’t be perfect, I guess.

I enjoyed living at Via Las Colinas and I moved because I needed a larger space. My time here was great and some things that stood out were the office team and the spectacular views. The people in the office are so kind and their communication is on point. They hold monthly events for the community and you can tell they put thought into it (the food is good!). The views I will miss so much. It’s beautiful on the lake and the complex has comfortable seating areas where you can enjoy the view or you can take a walk on the sidewalk around the lake. It’s never overcrowded and everyone is courteous to clean up after their dogs and keep them leashed. I would recommend living here.