Lumen

Really happy with my experience at this community so far. The property is clean, the common areas are thoughtfully designed, and it genuinely feels like a place people enjoy living in. Amenify has made things even easier – from booking services to managing amenities, it’s been smooth and convenient. Small things like this make a big difference day-to-day. Overall, a solid place to live and I’d recommend it without hesitation.

⸻ I’ve really enjoyed living at Jefferson Lumen. The location is one of its biggest strengths — it’s right next to the Toyota Music Factory in Las Colinas, so there’s always great food, entertainment, and activities just a short walk away. Despite being in such a lively area, the community itself stays peaceful and well-maintained. The property is consistently clean and well cared for, and the amenities genuinely add to the experience. My favorite is the sky lounge overlooking the lake — it’s the perfect spot to relax, work, or just enjoy the view. Another thing I appreciate is Amenify, the app is amazing for booking cleaners and other services. It’s super convenient and makes managing household tasks much easier.

I lived at Jefferson Lumen for almost three years. I moved out in March and never got around to leaving my review. When I first signed my lease, it was a great community in a fantastic location. However, the quality seems to have declined over the past couple of years. Below are some pros and cons of living here. **Pros:** 1. The workspace is very convenient and pleasant. You can easily go there to complete your work in a quiet environment, and the printer is extremely handy. 2. The store located in the apartment complex is convenient, especially if you want a midnight snack. 3. The people who organize events are very friendly, and most of the neighbors are great too. **Cons:** 1. Security is a major issue. There are homeless people wandering inside the building at all hours, which makes it feel unsafe. I once encountered a homeless couple who broke into the gym while I was there. During Thanksgiving there was a homeless man living in the clubhouse room that was asking my brother for food. At night you’ll see people walking around with luggage bags and you’ll often see clothes and other belongings in the stairwell. The snack room door was broken at one point and as I stated before the gym door was also faulty and it’s because the people wandering around the apartment break into these areas. It's clear that management does little to address this problem, as they simply advise that if you feel unsafe, you should call the police. 2. The outside area is poorly maintained. There’s dog waste everywhere because there’s no enforcement of pet waste cleanup, making it unpleasant to walk around. Inside the building isn’t much better—the hallways often have food or pet waste littering them. 3. The leasing staff is unhelpful and rarely responds in a timely manner. It's very difficult to get them on the phone when you have an issue. Crystal in particular is rude. We saw a review saying they sent their final move out costs to collections and so we made sure to call often to get our final statement. It was indeed a hassle as they kept saying “We get up to 30 days to process the move out” and by the end of the 30 days it was hard to get them on the phone and surprise surprise we didn’t receive any email about our move out cost. We’ve experienced constant contradictions in their statements, so it’s essential to keep a record of all communications, whether by email or phone. They do record all phone calls so you can always ask them to pull up recordings if you need too. 4. Theft is a concern. Several neighbors have reported their cars being broken into, and I’ve had packages stolen from my front door. 5. Maintenance issues have consistently been unresolved. For instance, there was a problem with the second-floor hallways smelling like sewage, and the odor was coming through my bedroom vents. Maintenance was unable to fix it. Additionally, when I inquired about the unsealed counters in my bathroom, they could not provide a solution. The elevator has also had been broken since Thanksgiving, and it was still broken when I moved out in March. 6. Marathons are often held on the street next to the Toyota Music Factory, which sometimes blocks access to both the main and back entrances of the apartment complex allowing you not to go home in some instances. My sister once had to park her car at the plaza on O’Connor Blvd then walk to the apartment because of the marathon. Due to these issues, and others we decided to move and we definitely wouldn’t recommend this apartment to anyone. I don’t think it’s worth it even with the new attainable rent.