The Village at West U

Great location , very good amenities but the Only problem is maintenance work,to fix anything takes a lot of time. It’s a long wait to get anything fix in apartment. We are already regretting why we moved in here as maintenance guy William always finds excuses to not do the work which is fixable. We are on ground level and outside patio there are many broken wooden roots remaining in dirt which is very unsafe for my kid if he walks over that can accidentally fall on it and this part I have discussed with maintenance and office staff “n” number of times but they are saying they won’t do anything about it. Manager was supposed to come to have a look that but she also dosent care n never showed up. So basically your safety is not their responsibility but all their lawn areas n sidewalks are dirty not well maintained. Their dishwashers, washer and dryers makes loud noise and William says this is normal. Fans don’t work properly again William said it’s fine they never had problems with fans lol. During harsh cold front we were out of heaters for 2days and for emergency work maintenance people don’t answer calls. Their gas cooktops has only 1big burner n rest all are small so again maintenance and manager dosent wanna do anything about this. Please don’t move in here guys. You will regret it. We are considering move out asap

Recently moved in. The move-in process is smooth with the help from professional managers. The room is clean and spacious. Looking forward to the new phase of life here.

I was very disappointed during my recent visit to tour the property with my mother. Upon arriving at the leasing office, we were assisted by the leasing agent, Karissa, who remained on her phone texting for approximately five minutes while my mother and I stood waiting to be acknowledged. When she finally looked up, I explained that we were looking for an apartment for my mother and were interested in viewing both one- and two-bedroom options. Karissa stated that she was unable to tour us that day, without providing a clear explanation, and immediately returned to her phone. This occurred around 2:00 PM, which made the refusal to tour particularly confusing and frustrating. We then left the office and encountered another leasing agent, Trestan, whom we asked if a tour was available. He was more than happy to assist us and provided an excellent, professional tour of the property. My mother is 75 years old, and this experience raised serious concerns for me about whether her needs would be met as a resident. Being ignored and dismissed by a leasing agent—especially when seeking housing for a senior—left a very poor impression and is not the level of service I would expect from a community like this.

I toured with Tristan, and the experience stood out. He was professional, attentive, and well informed. He listened closely to my priorities and tailored the tour to match what I want in a new home. His attention to detail and clear communication made the process smooth and focused. I am still weighing a few options, but Tristan’s guidance moved this community into my top three choices.

Janna Crowder • • 27 minutes ago We met Tristen Ford on our first visit to the Village of West University. We were moving from Denver and looking for a nice apartment in a good location. Tristen was very professional and answered all our questions and we never felt that he was rushing us in any way. It took three visits with him before we could establish a date we could move. He was always understanding and cheerful with our uncertainty of our schedule. It was a pleasure working with him!