The Village at Palm Center

My maintenance service needs was very fast and was done pretty good today great service!!!

I feel like ive been cat fished moving here. I moved in after they was built. They pool is never open ...for 5 years now til this Day july 15th 2024..still not open. Not even a note stating why. They management do not communicate with the residents. It's always someone new in the office which means if you come back with the complaint they will either tell you the same from before or just flat out don't know anything. Trash every where , not dumpsters nor is there any security. These people do not tell residents anything, don't apologize for the inconvenience like right now the water off in the middle of the day and not one alert has reached my phone. The answering service never has answers and the office never picks up. The alarms can go off for hours at anytime of the day. No communication on that. Oh but if your late on your rent you will get a sign letter to remind that you are late the next day. That's so nice. Other then that there's no communication. I hate to call frustrated because it's not the workers it's the owners. No matter what area I live in I should be respected no matter what. I spend my hard working money to live here with no assistance I should be treated as such.

Seems like these apts attempt or try to make changes to everything else but it safety measures. I’m amongst some of the 1st group of people to move into these apts after they were finished being built. I have seen and witnessed most things from change in management & employees, break ins, fire, stolen packages and even someone trying to kick in an old neighbors door. After being here for about 5 years my vehicle was finally broken into last night. Funny thing is there is a camera located exactly where I polarized but the question is does it actually work? Just last week after office hours I went to check the mail and saw a homeless guy laying smack down in the hallway between leasing office and fitness room. U literally would have to cross over him to get by. Then they took away permit parking and seemed to refuse to ever reinstate them so people will wait for someone to open the gate and trail behind them. Plus the apts are none gated and opened to traffic so therefore u have all kind of people and traffic flying through that I’ve almost been struck a few times coming out of the parking garage. Elevators always pissy because u have drug heads, drunks and homeless people roaming the apartments. No security or patrol is the worst thing to not have here, definitely reconsider moving here. The exterior is nice but not worth the troubles!

I have tried numerous times to get in touch with the office to inquirea about a 2 bedroom , and not once has anyone picked up. I have left numerous messages with answering service and not once has anyone returned my call. I have driven twice to property to go in person and inquire and no one is ever in the office. Who is maintaing this apartments? Where is customer service or leasing agents at?

The property is very flawed. They look great, however I’ve been here almost a year and they still haven’t fixed some things in my apartment that were wrong since I moved in. My car was broken into, and so was one of my guests cars. There’s no security or cameras and without a serial number, you cannot get your stolen items back.. It was hard to hook up my washer because they sealed off the hole for the water to drain, the bathtubs seal is coming off, and I could go on about the issues here. I won’t say that the office staff is bad, but they could be more caring to scenarios. I know there’s a lot on their plate, but that’s why you get more staff, and organized. The pool hasn’t been open since they built the apartments, and the gym isn’t open past 5 because the alarm connected to the office is the same one as the gyms! The kids around the area play with the fire extinguishers, and there’s way too much easy access to the building. The ceiling has water damage already as well. I may not renew my lease if things don’t change ASAP.