The Rice

(Update: Nothing was ever resolved!) Want to highlight the issue of safety prior to everything that is a major inconvenience at living in this building. In the 9 months I have been here, I have encountered prostitution in the parking garage, one of my co workers was stabbed in front of the building, and someone else was shot 9 times in front of the building. Even disregarding safety this is by far the worst experience I have ever had. I came from out of state and desperately needed a last minute place to stay. I saw that the rice was in downtown and marketed as “luxury” so I called them up. We began talks at 1400, but because I signed the next day they increased the price to over 1500 immediately. I had assumed this was just predatory market tactics and at least the apartment would be fine. I was wrong. My apartment is horrible to live in. There is a large crack in my window they never fully resolved. I did sign a waiver saying I did not mind noise entering from outside, but I did at the least expect the windows to be in one piece. They had put a slight layer of glue on top, but it’s just as loud as leaving the window open. I have another filthy window that they conveniently did not show at all on the virtual tour. They said they cannot fix it and the yellow filth ruins every morning. Sometimes when I’m eating in my room bits of cement will fall from the ceiling and ruin my meal. I wish I could just break my lease and move somewhere that is actually livable, but I cannot afford to pay 5000 dollars just to break this lease. I just hope no one else has to live like this. The pool has never been clean/fully usable. When I came at first it always had a layer of oil on top. Seems the filters never worked well, and now it has been in some repairs for months. Only good thing about living here is that I end up staying out and exploring so much of Houston just so I don’t have to come back to this place. Please rethink moving in here.

Steven was a huge help when looking for an apartment. Upmost professionalism and well-mannered, he has made us feel right at home in this historic hotel.

Esteban 10 out of 10 communication. Helped me close on my apartment at 9pm doing the extra work is. What mattered to me. Love this place and I love my apartment! Thank you 10 out of 10 service!

Steven was great to work with! He made the entire process easy and was always available to answer my questions. He was friendly, professional, and made me feel welcome from day one. Customer service like his is hard to find, and I really appreciate all of his help. Highly recommend asking for Steven if you're looking to move here!

I moved in here at The Rice about three months ago and it’s been really great! Particularly Stephen a leasing agent here has been exceptionally helpful.