The Grand at Upper Kirby

I’ve made timely payments and have always tried to be responsible as a tenant. Unfortunately, when I requested consideration regarding a late fee due to an emergency, there was no willingness to work with me or show any understanding. From my first day here, I’ve felt unaccommodated and unwelcome. Professionalism and tenant relations matter, and sadly that hasn’t been my experience here.

As a longtime resident at this complex, previously known as Metro Greenway, I gave it five stars for its location, amenities, and the current crew that is running it. Karen at the leasing office was a nice and caring manager. She attended to the minor issue with our unit timely and successful resolved it. Jose with the maintenance crew, is THE best. Very friendly and can fix everything in a jiffy!

Do not move here. Regularly step on peep left on the floor from residents not picking up after pets. Residents peeing outside the elevator instead of just going to the gym or home restroom. Consistent smell of weed in the hallways and garage. To make matters worst even after agreeing to relinquish my deposit to cover at remaining balance from the sewer / water and told everything is good they sent a collection notice in our names for fees we paid already directly out of our initial deposit. For the cost and amenities pay the extra and move elsewhere.

Moving into this apartment community was a very smooth and easy process from start to finish. Everything was well organized, clear, and hassle-free, which made the transition much less stressful. I especially want to thank Hailey for her support throughout the process. She was very responsive, helpful, and made sure everything went smoothly, answering all our questions and guiding us every step of the way. I truly appreciate how easy they made the entire experience and would definitely recommend this apartment complex to anyone looking for a seamless move-in process.

I loved living here! Office staff- especially Amanda are so sweet and always helpful, the maintenance and cleaning staff here are also amazing! The Whole property is kept clean and in good shape and maintenance request were always fixed same day as request! The office puts on lots of resident activities every month- which includes free food trucks and snacks and fun little activities, which were always a nice treat! Good price for unit size & location, with a very nice pool and great gym!