The Circle at Hermann Park

WARNING | PLEASE READ | Do not live here | No vives aquí Summary points: * Lease Termination: Expect the Morgan Group and The Circle to try to impose false or additional charges after you move out. * Rent/Fees: While base rent is fair, mandatory fees can add up to $300 extra per month. * Fire Alarms: Alarms are painfully loud and activate so frequently that the fire department ignores them, and residents can't tell if there is a real fire. * Management: Management is unhelpful, deceptive (downplaying emergencies), and takes advantage of residents unfamiliar with their lease. * Safety/Security: Security is poor. There are frequent car and apartment break-ins because parking gates are often broken or left open. * Packages: The communal package room is a mess, resulting in frequent package theft. * Shuttle Service: The non-included shuttle is unreliable, poorly managed, and dangerously overcrowded. The apartment complex will push additional, false charges after terminating your lease. When you receive the final checkout sheet, do not give the leasing agent your next address or any other personal information, as The Circle and Morgan Group will attempt extortion via debt collection. These charges can include prorated days beyond your lease, duplicated days, and additional administrative fees. Be fully aware of any false charges they may try to push onto you. Tell the agent you will pick up your returned security deposit in person. Know your lease. Know your rights. While the base rent for the museum district is competitive, mandatory fees can add up to an additional $300 per month that are separate from your personal utility bills. These added fees mean your total payment is comparable to higher-priced apartments in the area, Every apartment has an ear splitting and painful fire alarm. If you have small children, are elderly, or have pets, you should not live here; you will need ear plugs in every room. The alarms are so frequent that the fire department no longer responds, and residents could not tell when an alarm is an actual emergency. Safety is not a top priority. The parking garage gates are constantly breaking, and security gates and doors from public walkways are broken. This lack of security leads to multiple car and apartment break-ins and stolen tires across the complex. Courtesy patrol never responded to my calls, so I could never tell if my concerns were looked into. Management is unhelpful, downplays emergencies, and actively tries to take advantage of residents. The massive waterline break and flooding in the Amalfi side in March 2024 is a primary example. Management repeatedly downplayed the severity, referring to the major flood as merely “a leak” in emails. Three days after the flooding, with no clear timeline for repairs, management sent every resident a Satisfaction Survey. Repairs after the flood took nearly an entire year (March to February). The shared package delivery room is an atrocious amenity, resulting in frequent package theft. Packages are often not placed in the correct location, and the room’s lock is constantly broken. Management is noncompliant and unhelpful when residents request video proof of stolen items. The maintenance crew is severely understaffed (roughly 4-5 members for a large complex), leading to long lead times (5-7 days) and half assed, "jerry-rigged" repairs. After-hours service are very unreliable; when I called several times due to AC failure at night, the typical response was, "I’m not there. I can get to it in the morning.” This applied to emergency work orders which mandates immediate action. Additionally, there is little communication between maintenance, management, and residents. The Majestic Shuttle Service to the medical center is not included in the amenity fee; it costs $40 for a two-week pass. Majestic does not accommodate the influx of students, resulting in riders being dangerously crammed into the 24-seater shuttle, often pressed against the bus doors. The service is unreliable and poorly managed.