The Carlton

The apartment unit itself is fine — the layout is decent, the interior is comfortable , and I haven’t had major issues inside the unit. Unfortunately, that’s where the positives end. The overall property is not well maintained. Common areas and exterior upkeep are often neglected especially if you’re living in the back part of the complex. There’s potholes, broken curbs, broken lights, etc. I’ve lived here for over a year and the gates are constantly broken as well. There was even graffiti on the walls that I had to report multiple times. I finally just told maintenance. Ongoing issues are left unaddressed for long periods of time. What’s more frustrating is the lack of responsiveness from the leasing office. Reaching out about concerns often results in no follow-up, no clear communication, or being completely ignored. I’ve emailed them dozens of times for several months and no response. Calling doesn’t get you anywhere and catching them in the office isn’t much help either. The managers are always either gone or “in a meeting”. It’s rare to actually sit down with them. As a resident, it’s disappointing to feel unheard, especially when maintenance and management are basic expectations. This property has potential, but without better upkeep and more accountable management, it’s hard to recommend.

Traci was absolutely amazing — super knowledgeable, friendly, and helpful throughout the entire process! I’m definitely looking forward to calling The Carlton my new home once my current lease is up. Highly recommend working with her!