Park at River Oaks

​I absolutely love living at The Park at River Oaks. This complex is more than just apartments; it feels like a true community and a daily retreat. ​First and foremost, the maintenance staff is simply exceptional. They are incredibly attentive, efficient, and friendly. Any request is handled quickly and with a smile, which truly makes a difference in the quality of life here. ​What truly sets this community apart is the stunning exterior. The building's color is peaceful and uplifting—it genuinely makes me feel like I am living at a resort. Seeing it every day is a source of joy and contributes significantly to my overall well-being. ​I need to strongly emphasize this: Please, DO NOT change the building color. This sentiment is shared by myself and many other residents. We know several other complexes in the area have changed their colors recently, and we are unified in our desire to keep this one. ​A significant number of elderly residents call this community home, and the current, uplifting pink color has a very positive effect on us. Changing it would be a negative and detrimental change for our community's morale and well-being. We sincerely hope management hears the residents and keeps this beautiful, uplifting color as it is. It's part of what makes living here so wonderful!

I am only rating it one star because I have to. I used to live at Park at River Oaks, and my experience was extremely disappointing. Management is unhelpful, unorganized, and unwilling to work with residents under any circumstances. I had very unique and personal circumstances that affected my ability to give move-out notice on time, and I tried to explain my situation to the office. Despite being completely transparent and responsible throughout my lease, they refused to show any understanding or flexibility. When I moved out, they hit me with multiple “rebill” charges for water, sewer, and electric — along with random fees like $25 for drip pans — and barely gave any explanation. Even after applying my $500 security deposit, they still claimed I owed money. The whole process felt like they were just looking for ways to charge me extra on the way out. Communication with the staff was a nightmare — it took forever to get any kind of response, and when they finally did reply, they were dismissive and unhelpful. The lack of empathy and professionalism from management was honestly shocking. I would never live here again and wouldn’t recommend this place to anyone. There are plenty of other apartments in Houston that treat their residents with respect and understanding — this is not one of them.