Midtown on the Rail

As with many apartments, the maintenance and service are terrible. I've had a leak for two years and they haven't fixed it at all. When it rains heavily, you have to move everything around because of the leak.

Nice place

I officially moved in on May 2nd and am very grateful to finally be settled into my new apartment in Midtown. I’m excited to have my own space and overall I’m happy with the outcome and experience. I do want to provide honest feedback for future residents. I was originally expected to move in before the 30th, but due to a few communication delays and timing issues throughout the process, my move-in timeline changed multiple times. It went from moving in around the 9th, to the 20th, then the 30th, and I ultimately moved in on May 2nd. The process itself could definitely be stressful at times because there were moments where I had to follow up frequently and wait on updates. That being said, Dominique continued working with me throughout the process and helped get everything finalized. I appreciated the patience and willingness to work with me as things came together. Despite the bumps along the way, I’m thankful everything worked out and I’m excited to officially call this place home. The skyline view definitely made it worth it!

I would strongly caution anyone considering living here, especially families with children. I understood before moving in that the area would be noisy, so that was not my main concern. What I did not expect was to be moved into a filthy apartment at move in. When I reached out for help, Ashley was dismissive and had an attitude instead of trying to resolve the issue professionally. The safety concerns only got worse during my time there. Around Thanksgiving, a homeless man was roaming the hallways and knocking on doors at 7 AM. Thankfully my front door was locked. Homeless individuals were also frequently hanging around in the parking garage, which made the environment feel unsafe. The final straw was when someone literally shot through my wall , into the unit where I lived with my two toddlers. Instead of treating this serious incident with urgency, management basically told me there was nothing they could do and that it was not a valid reason to terminate my lease. Their “repair” was simply covering the hole with a mesh patch and painting over it, rather than properly fixing damage that came all the way from outside. To make matters worse, after all of this they are now trying to charge me move out fees for “damages.” My experience here was stressful, unsafe, and extremely disappointing. I would not recommend this property to anyone looking for a secure and professionally managed place to live.

I've lived here for a year and I complete confidence in the team in the office. LaCresha Dennis is a Godsend, love her. I always see her walking the property stopping to talk to everyone. The maintenance team is very efficient , I've never had to do a follow up. On my way to work I discovered my toilet was leaking, less than an hour it was fixed. Thanks

Relocating to the area and was touring a property not too far from this location. I came as a walk in and Domonic stood and greeted me and was very inviting even though I did not have an appointment. She was very informative with the property and shared information about a program they offer for essential housing which is very good might I add! The units are very nice. We viewed the studio and I was highly impressed by the unit and it's size. Only did not apply because I want a certain view but I am definitely monitoring the open units for when it does. The location is close to the rail which is also pretty good. I'd definitely recommend checking out the property and speaking to Domonic.

I visited the property with Dominic, and she demonstrated an outstanding level of professionalism. She provided excellent customer service, offering a wealth of important information. I would wholeheartedly recommend her to anyone seeking accommodation, and I highly endorse her services. Dominic did an exceptional job, and the company should be proud to have her on their team.

Omg I just loved Taryn the manager. She was so informative during the tour. I look forward to being a resident just because of her. Most managers that I have come across during my search are rude and don’t want to be bothered but not her was literally the best.

Taryn was an excellent guide on my tour. She was knowledgeable, welcoming, and made the experience enjoyable. The pool area and lounge were absolutely beautiful and so cute!

Taryn, the manager. is extremely beautiful, but what matters most- is how beautiful she is inside. She’s thorough with communication and great with explaining the why. Such a pleasure to have added value on your team.

Dominique got us approved in 1 day she was very nice very patient she was very cooperative and she really is a good leasing agent if you looking to me go to her 10/10

I normally don’t leave or update reviews, but future renters deserve to know what they may be dealing with. I had been living at this property less than six months when my apartment was damaged by a leak from the unit above mine in early October. As of February, repairs have taken over four months to complete, with multiple missed completion dates and constantly shifting timelines. During this time, my unit was partially unusable, including having no functional kitchen, which forced me to rely on eating out. Management repeatedly provided inaccurate repair timelines, later admitting that the timelines they shared were incorrect. Communication was extremely poor — emails and messages often went unanswered unless I escalated the issue. Due to the lack of progress and communication, I was forced to involve the Houston Apartment Association (HAA) just to receive updates and get movement on the situation. In writing, management stated they were “actively working on rent concessions, fee adjustments, and care packages” due to the hardship caused. Despite multiple follow-ups over the months, no clear resolution or follow-through ever occurred, and communication faded as repairs continued to drag on. The primary solution offered throughout was to move units, rather than properly restore my apartment in a reasonable timeframe or address the disruption caused. This experience was extremely disappointing, especially so early into my lease. Prospective residents should seriously consider how prolonged maintenance issues are handled here.

Super cute and chic property! Smaller so my experience there felt very personable! Taryn and Domonic in the office were fabulous, they were insightful and friendly.

Viewed the property with Dominic best experience so far she was (& in this order) -Attentive -Warm & Inviting -enthusiastic - incredible professional - Honest & insightful. Also property looks & smells amazing. Best apartment shopping experience ever?

Best service and everything

Let me just say that Domonic was so friendly &’helpful while taking me on a tour of the property. I was completely impressed w’her professionalism &’customer service. Efficiency &’punctuality are hallmarks of their services.! Thank you for making my experience one to remember!

I truly truly hate living here and many residents have expressed the same feeling to me. 1) the elevators are constantly down, 2) office staff changes as much as you change your clothes and as a result, office staff are extremely slow at resolving issues. 3) For the past month, there have been shootings in the area at least once a week. 4) My vehicle has been struck multiple in the resident parking lot, and after speaking to other residents, it has happened to them as well. 5) As I am sure you can see with other reviews, there is still a pest (roach) infestation issue. I just really don’t recommend this apartment if you are used to and looking for something luxury. Nothing about this place is luxurious. It is just nasty and resembles a ghetto.

Toured with Domonic and she was very informative about the property, unit, and amenities. She really painted a clear and welcoming picture of what it would be like to live here. Plus, the property is in a great location.

Ms Freeman was so kind and informative. She helped me so much with finding the best fit for myself and family. Thank you!

I would like to Thank Ashlea who made my apartment search so much easier then I expected any questions I had she was very clear and very helpful and very professional here at Midtown on the Rail … thanks again Ashlea

The application process and moving in was very easy and not stressful. Ashlea was a great help to me and made sure I got everything done prior to move in.

DO NOT MOVE HERE! Management does nothing about broken gates and no security in the building which leads to cars being broken into and homeless people sleeping in the garages and even stairwells! Also add that over the last 4 months they have added parking permits so now a tow truck enters the garage and tows cars even if they were registered. I used to love living here and in 1 year that quickly changed

This property is finally turning around, and the new manager, Taryn, is highly knowledgeable and professional, making sure your needs are taken care of right away.

Very beautiful property. Taryn the new manager is such a great addition to the property and so very helpful.

Thank you Mykia, Ashlea & Karen for being there to help facilitate the process and move in! A special shout to Karen for providing expeditious customer service. Maintenance team are exceptional & fast as well. I love the fact that there's an Amazon locker here. The building layout is weird but I'm learning & still trying to understand which stairs lead to the resident parking garage 😅

Taryn the office manager has done an amazing job of meeting the needs of all the tenants and has gone above and beyond doing so. This is a wonderful property with beautiful units, views and a welcoming staff. All in the midst of the happening Midtown.

Lived here for 18 months. This was the second RPM community I’ve lived in and they’re terrible. At the beginning everything was fine, about 5-6 months in it became unbearable. The elevators are constantly broken (especially the main lobby elevator which goes to the garages and mail room..) so the wait for the remaining elevators is insane. The garage gate has broken twice when living here so you CANNOT get your car in or out. It is the ONLY entry point. This has made me late for work, and late for a concert which i had prepaid premium parking for & did not get to use, having to waste money on Ubers for both instances. Imagine if someone was actually having an emergency?… My upstairs neighbors were a constant problem that was never resolved. I never confronted them directly, would always notify the office and eventually was just ignored. You can hear every minor peep however, this was well beyond that. Extremely inconsiderate and rude without consequences. The reservations & wristbands policy implemented to use the pool is crazy. I used the pool probably 3-4 times total during my lease and it’s an included amenity, allowing people who throw loud parties after hours to ruin it for the remaining residents is not the correct way to go about things. The hallways used to be hot and had carpet for whatever reason, it was muggy and smelled like animals. They changed the floors to wood but those are constantly dirty from people’s trash and spills, which has caused roaches to pop up everywhere that were not present before. **Mikey & Mykia in the office were the only rays of sunshine while living here and they’re no longer at this property so I removed my original positive review. The maintenance team is really excellent, every single one of them is kind, helpful and not creepy.** Everything else is absolutely not worth the price and hassle.

The absolute worst apartments ever. Go elsewhere. The leasing office has a nice set up that’s about it. That’s where it ends. Roaches will live with you. Most amenities are non functional, elevators are out of service more often than not. Roaches everywhere, unbelievably bad. 0/10. Elevators stink terribly bad like dirty dog every time you get in them. The stairways never get cleaned, spider webs everywhere. Nothing about these apts are luxurious. Everything is old and outdated. Maybe for 2015 this was the place, not now. Yuck. Talk to the residents before moving anywhere because this not it. Don’t let this apartment complex take your money, and the false friendliness of the agents have you blinded. No one should live uncomfortably. Especially paying top dollar, gross.

This was a very pleasant experience! Ashlee was tentative and professional

Just moved in today. Great apartment and great view of the city of Houston! The woman in the office was great to work with (Ashlea Young)!

One of THEE WLRST PLACES TO LIVE AT. You can hear every neighbor. They will tow you even if it’s registered. When I tell you i’ve lived here for two years and they’ve changed management at least 3 times i’m not lying. They will do nothing to help you. They will not respond to emails. The worst place to live at. Highly DO NOT recommend to live at.. Roaxhes everywhere. Completely infested. Do not move here do not live here. Overpriced for no reason. They suck, real reviews.

Ashlea was wonderful! From the initial greeting, throughout the tour , and throughout the entire application process . She worked fast and efficient and from the time I walked in and Received my key was only 2 days . Thank you so much

It was a pleasure meeting Ms. Mykia while picking up keys. Thank you!

Mykia was great! She made me feel very welcomed and made my leasing process fast!!

Mykia is the best as always come see her for your new lease!!

Great experience each time I visited!

Ashley and Mykia were great!

Mykia is the bomb agent! She made my move in super easy. Very knowledgeable. Thanks Super Mykia! Forever happ!

Nice staff my moving process was so easy and less stressful. Good job ladies

Thanks Mykia for all your help. You made the application process so easy! Can’t wait to move in.

Shout out to Ms. Mykia for helping me with my application.

Thanks Mykia for all your help and always being there when I need you ❤️

Thanks Super Carlos you've been great!

Mykia, one of the leasing associates, is very helpful. Very thankful for her making this recent moving process go smoothly. If I have any issues or questions, I can always go to her for assistance. She loves the Midtown on The Rail community, and I’m grateful to be a resident here.

Very nice apartments.

In recent months since the departure of Adrian and Mikey from the leasing office, the quality of life has significantly deteriorated. The implementation of new parking regulations is illogical, such as the prohibition of backing into spaces. Furthermore, the social events have become juvenile and no longer provide the same level of enjoyment as those I experienced during my initial lease. Mykia has remained and continues to demonstrate the same level of care and attention that was provided during my tenure. However, the new management has been unsatisfactory and has consistently exhibited shortcomings or made changes without considering the needs of the residents. Consequently, I have decided to decline renewal of my lease at this property.

I’m extremely disappointed with the new management and their over-the-top rules. Requiring residents to make reservations just to use our own community pool, wear wristbands like it’s a theme park, and now needing parking passes just to park where we live—it's excessive, unnecessary, and takes away from the comfort of living here. However, I have to give the highest praise to Mykia, my favorite leasing agent. She’s always professional, helpful, and genuinely cares about the residents. She’s the one bright spot in an otherwise frustrating management transition.

Mykia is literally the best! She explained their property so well giving all the details that matter! Stop in and check it out a very nice complex! Looking forward to moving in! Thank you soo much Mykia! ,

Mykia was extremely accommodating and patient while processing my application. Every questioned was answered with a smile. She is professional and very knowledgeable about the property.

I am almost done with my 1st lease her and maintenance team is wonderful!! Anytime I have a problem Carlos and/or Kyle immediately!!!! They are very fast pace workers. Anytime I submit a request it gets done the same day or the next no problems

I'm in the process of finishing up my walk, and I needed to use a restroom on my way home. Mind you, LIFETIME Fitness and Courtyard Downtown Convention Center would not allow me to use their facilities. She did not have to, but I am so glad that the HOLY SPIRIT spoke to her. I live at 4001 Midtown Apts, and if I decide to move, you are one I would consider. Thank you for your staff for being human and accommodating. Great service and hospitality! Lee

I’ve been a resident here for almost two years, and one of the highlights of my experience has been working with Mykia. From the beginning, she has gone above and beyond to make sure I felt valued and have everything I needed. Most recently, she made my apartment transfer smooth and stress-free — handling everything with patience, professionalism, and genuine care. It’s rare to come across someone in property management who truly listens and advocates for their residents, but she does just that. Her dedication and kindness have made a real impact on my time here, and I’m incredibly grateful. Thanks !

Mikey and Mykia have been nothing but gracious and kind to me since I’ve moved in, in 2024. From helping me find lost keys, working with my budget, and all around just being people I can talk to has helped my apartment journey in more ways you can imagine. Forever grateful for them!

6 months as a tenant and i absolutely love it here! the community is friendly and welcoming and the team in the leasing center is amazing and always attentive!

Got to rough start. Totally my fault but I was greeted with a smile and mimosa and all is well now. I was able to meet of few of the current guests and they were nice and had very nice things to say about residents and management.

Great apartment complex with great stuff going on!

Love the staff here at Midtown on the Rail! Great community events and all of the neighbors are so welcoming 🙂

Shoutout to my apartment for this morning’s mimosa bar! Perfect way to start the weekend!

They treat their residents well # mimosas

The staff here are great. I’ve been staying here for 6 months and haven’t had any issues.

Miss Mykia was so helpful and welcoming! She answered all my questions and provided all the info I needed without any pressure. Great first impression! I can’t wait to move in!!!

Beautiful community & friendly staff! Love the pool & amenities!

The staff here is amazing. I've been working with Mykia and she's the best. I would definitely recommend.

Mykia is such a superstar.

The team here is amazing, especially Mikey and Mykia!

I can’t say thank you enough to the staff of Midtown on the Rail. Adrian, Mikey and Mykia went over and beyond to get me my perfect home. When I walked in, I was amazed thank you to the maintenance team. I know that I’m going to enjoy living here!

Thank God for Carlos, our incredible maintenance guy! I dropped my keychain which basically holds my entire life down the trash chute, and he was able to retrieve it for me on a SATURDAY! Living here is already a great experience, but having such a dedicated staff makes it even more amazing.

MyKia was a pleasure to work with! She was very informative & kept me up to date with everything making my move in an easy transition. The leasing staff were easy to reach and answered all of my questions. Overall great experience with nice floor plans.

I had a great tour with the leasing agent Mykia. She was very friendly and knowledgeable, and the property was very well kept and clean. Definitely recommend this property.

Amazing staff. Clean amd great location. Mykia was an excellent leasing agent. Gave me all the information I needed! Great property

Mikey was super knowledgeable and made the experience quick and easy. I would recommend him to anyone looking for a new place.

Thanks Mykia and Mikey for all your help!

I’ve been renting here for a year now & I love it! I use all the amenities, like the gym, pool & I even rented out the great room with Ms. Mykia for a luxury event, it was an easy process and reasonable price. You have a local grocery store and bars and restaurants just walking distance.

Mykia, was wonderful...

If your interested in moving here, don't hesitate to reach out to the leasing staff. Mykia is who helped us and man she did an amazing job! She showed us all the amenities, was there to answer any of our question, and helped us make the decision to submit an application. Couldn't recommend a more helpful and beautiful location!

went here to visit, and mykia was AMAZING! she talked and walked us through all the amenities, perks, and the apartment! she helped us when we had issues come up with the application. can't recommend her enough to anyone looking to move here 🫶🏻

I had my tour today with Mykia & instantly knew this was the place for me. She was very knowledgeable & gave me a thorough tour. She heard everything I wanted & took her time to offer the best unit available. I am ready to call this place home❤️

Mykia - is awesome ! I been so nervous trying to find a place and she made it instantly feel like it was already a home for me! Thank you! 🙏🏾

Mykia was so helpful she had patience and went through everything step by step with me to help me get my application as soon as I can.

Just finished a tour here and Mykiah was a great tour guide. Loved the property as well.

Really good location for the younger demographic looking to experience Houston’s midtown nightlife. Overall the staff is really responsive to any needs. Yes it can get noisy outside and Midtown is not the safest place to walk these days, but this apartment complex is a solid sanctuary in the midst of that. Great great gym btw!

Ms.Allen is the best

Property is amazing the staff has a great customer service location is amazing

Terrible!! Went to tour today and the leasing agent a Latino guy with a scooby hat on was the only one there. We got there for our 3:30 appointment at 310 he stated there was a couple that got there like 3 min before we did and he was talking to them real quick. At 3:28 he said I’m going to take them on a tour we stated to him again our appointment was at 330 and he still went on ahead and went to show them. We waited 45 min before we left! Honestly so unprofessional!

I had an amazing tour with Miss Mykia! She was fun, knowledgeable, and made the experience so enjoyable. Her energy and humor made it hard to walk away without leasing on the spot! While I’m still exploring my options, she definitely set the bar high. Highly recommend. Ask for her!

I just completed my move-in, and I couldn’t be more satisfied with my experience! From the very start, Mykia was incredibly helpful every step of the way. She made the entire process smooth and stress-free, always available to answer questions and provide guidance. The apartment itself is absolutely beautiful, with modern finishes and spacious rooms. The location is unbeatable – everything I need is just a short distance away, making it super convenient. I’m thrilled with my new home and really appreciate the exceptional service from Mykia and the team. Highly recommend!

I didn't find an apartment there but I liked the place.

Mykia is an amazing leasing agent! She went above and beyond to assist my cousin during their move from Atlanta to Houston. Throughout the entire process, her professionalism, knowledge, and genuine care made everything easy and stress-free. I truly appreciate her dedication and highly recommend working with her!

She’s excellent thank ya!

I’ve been very pleased with the overall atmosphere . It’s an actual family…every resident to staff have been extremely nice . The cost are not crazy and the EVENTS are where it’s at ! Heidy has been very helpful with any maintenance issues and maintenance has been flawless….I would recommend ! Management is dope as well .

I love this place !!!! I love Mikey !!

The best!!! The apartment is in a great location. The team is super polite, awesome and always super helpful. Love it here

Midtown is amazing. Been here for 2 years now love it here