Kimpton Apartments

If you like crime, noisy neighbors, and a completely incompetent leasing staff, this is the place for you. I've enjoyed apartment living for over 20 years and in all of that time, I've never been more frustrated with an apartment management staff. I can't even count how many times I've tried contacting the leasing office without anyone answering, how many voicemails I've left that have gone unreturned, how many emails ignored, how much misinformation given, and unresolved maintenance issues. Even signing the lease was a nightmare because no one was responding to me or they responded so late that it caused me a lot of problems. When I thought things couldn't get any worse, after the FIRST wave of parking garage thefts, the leasing office sent an email to all residents basically saying keeping our vehicles from being burglarized was not their problem and to just call the police. No concern, no accountability, no assurances to help protect our property, nothing. Ironically, the SECOND wave of thefts occurred on the day the leasing office closed early to attend a "company function", so while they were enjoying time away from all of their hard work, their residents were literally having their vehicles dismantled. How did the leasing office address the second wave of theft? They didn't. No acknowledgment or communication to the community at all. I'm betting one reason it's so easy to access our parking garage is that there is ONE entry code for the entire complex, so that means every friend and family member of any resident, and every delivery driver and whoever they want to share the code with has it. I don't really think that constitutes as a gated community, but it's sure advertised as it. As for the apartment itself, it's actually nice. However, the walls are paper thin so I can hear my neighbors every night. I even live on the top floor on the corner of the building so I can't imagine what it's like for residents who are stuck between apartments and on the lower levels. I like that there's plenty of parking, but apparently the leasing office doesn't even know it's own policies on parking, so I got a notice to tow ticket on my car even though I asked twice about the policy before that. No notice, no phone call, no email, as if I had never even inquired. The leasing staff just characterized it as a "misunderstanding." I wish I could say more positive things about Kimpton, but I don't know what else I can say. Conditions at Kimpton are getting better, but you can still see whatever measures are taken to secure the garage from theft are evidently inadequate. Maybe it will improve.