Invitation Homes

The process to rent a home with Invitation Homes has been a wonderful experience and seamless process! I have not rented in over a decade and things have definitely changed! However I was met with a true professional named Jameshia “Jay” Meridyth, an agent with Invitation Homes. She was efficient and communicative in her very timely responses. Jay answered all of my questions and guided me through the application process from start to finish until I was approved! I am very grateful and pleased with my experience. I’m starting over after a divorce and the idea of renting was daunting. I could not be happier that I chose Invitation Homes to rent a home. Thank you to Jay and everyone at Invitation Homes for allowing me to have a fresh start! I highly recommend them

Wow! So far, my experience with Invitation Homes has been wonderful. I had the pleasure of working with Courtnie, a leasing specialist, and she truly made the entire process — from the initial home visit to move-in — seamless and enjoyable. She was incredibly knowledgeable and took the time to answer all of my questions (and I had quite a few!). She consistently followed up, returned my calls promptly, and showed so much patience and care toward me and my family. Even after we moved in, she checked in to make sure we had everything we needed, which meant a lot. I’d also like to add that during the application process, I interacted with several other departments, and everyone I spoke with was kind, professional, and eager to help. So far, my experience has been great, and I truly appreciate the level of service we’ve received.

Tangela McElroy was very nice, detailed, and professional. Ever since I moved in, I have been having repairs back to back. It was really frustrating especially having strangers come in and out of your house. At some point I just told myself I was not going to bother anymore, because it was looking like I just wanted to be calling maintenance at random. But the issues were not getting any better, and am the kind of person that needs things done properly. I don’t believe in waiting for it to crash before fixing. When I see something wrong, I fix it before it gets out of hand. It was just a joy to see someone that thinks the same way! I told Tangela all the issues and how it hasn’t been resolved and she was like “Don’t worry we are going to fix it” And she was on it! Making calls reaching out to whoever, needs to get the job done. Thank you so much, for your prompt response.

I have only been with Invitation Homes 3 months and every bill has had NEW fees. Not to mention I somehow have a electricity bill due with them and I've had my service in my name since moving in.... I'm waiting for response on that. I've had two different one time fees for 9.95 and 25.00 for 3 months in a row... waiting for response on that. I have put in 2 maintenance requests and let's just say my issue was not resolved...I chose to go to Home Depot to properly repair the issues I had. And will Most likely not put in another request unless its a emergency. Hopefully I have no issues for the next 9 months! Will keep you posted! Well its been over a month since this post No actual person ever reached out to me but I was sent a survey on how my experience is going lol. Well to give new update I have this to say...I Would Not recommend this company Invitation Homes unless u enjoy hidden fees, water bill goes up every month with charge back fees this month was $177. Only been with this company about 4 month Every month there has been some extra charge. When u call they cant see anything on there end so they say...we'll give u a call back....welll I've been waiting.. But I'm sure there gonna want the money while I wait!!

During fall cleanup we noticed these cracks all around the house. We took photos and immediately put in a work order. From our own research and prior knowledge we figured this to be foundation related. Well, Invitation homes sends out a vendor for sealing cracks. The first day they came out the vendor tells us it’s a foundational issue and a structural engineer needs to come out. We called and left a message for the property manager to call my husband about options we might have with this looming. They failed and called me instead and never even tried calling him. Then they send the same crack sealers to simply caulk around the house! Even the vendor was shocked. So I call maintenance and the lady lies initially saying that the vendor never said they needed to have a structural engineer and she doesn’t know why. When I asked her directly she then reads the notes and they clearly told invitation homes but invitation homes decided to go ahead and approve them to just seal the cracks and call it a job well done. I called her out on the lie and that it was not the vendor’s fault but a decision they made. Now they’ve put in another work order and keep giving us the run around about how to reach the property manager. This is not the first maintenance disaster with this company constantly choosing bandages over real repairs.