Hanover River Oaks

As an Interior Designer, today I accompanied by Clients who are considering leasing a penthouse at Hanover River Oaks & I must compliment the Hanover on its inviting, comfortable, beautifully designed interiors! We toured the penthouse as well as the amenities & I can certainly understand how a resident might not want to leave home with such aesthetically pleasing facilities for entertaining, socializing, working out, etc. And Leasing Consultant Marisa could not have been more cordial and informative as to living at Hanover River Oaks. She was attentive to my Clients' questions and I would feel comfortable referring her to a potential resident.

Good: great views, great amenities, great location, leasing agents, management and concierge/front desk are all excellent. Bad: valet is incredibly rude to your guest coming to pick you up, best is to wait out on the street. Air condition has been a severe problem since day 1, waking up sweating numerous nights. I’ve heard continued revolving excuses, floor is out, gas leaks, roof unit, etc. I’m not an ac tech, end of story is that it hasn’t worked in my 4 months here and there has not been any expeditious effort to get it resolved. Upon move-in upstairs tenants had old rugs hanging onto my balcony, after 2-3 weeks of emails they were removed as if it was a favor to me? Since that occurrence there are 2 additional occurrences. **Update to Response** I’ve submitted various tickets on these matters which are outstanding or marked “completed” when they were unaddressed and you’re asking me to give you a call?