Chestnut Hill Apartments

I’ve lived here for 4 years so far. The office staff are helpful, kind and professional. If they don’t have an answer they let me know they’ll get back to me on it. When the power is out, I notice maintenance working hard to get things back up and running. My maintenance tickets are usually resolved within 24-48 hours. The neighbours are mostly friendly. There aren’t many issues with frequent criminal activities. I feel safe to walk around at night. I love the environment of children playing outside and adults enjoying the scene. No complex is perfect. Yes, there are roaches. As long as your home gets a deep clean every week. NO ROACHES.. (okay, just a few but definitely not infested). Yes, someone might steal something. It’s not every day, week or month. It happens. Yes, some neighbours might leave their trash outside but maintenance picks it up even if that’s not their job. Yes, the dumpsters get full. And?? I won’t be leaving here unless it’s to my own home!

4 pm doesn't seem like the appropriate time to paint a bathroom that's inside the bedroom. The paint fumes will prevent me from sleeping. I've been waiting for this for over two months, but I'm going to prioritize my health. I think they should better organize the schedule for the different repairs. They weren't sure if they could schedule it for another day in the morning. 10 years in the same apartment.

The experience was good. However I rather be able to review the contract with a hard copy. Once I am able to take contract at home, then I can sign it and bring it back to office. The staff let me review it from their computer on the day I wanted to renew but I did not feel like I had enough time to review the long contract in their offices on computer.

Moving to chestnut Hill has truly felt like coming home. The staff goes above and beyond to make residents feel cared for, and the community has such a friendly atmosphere. I love spending time in the shared spaces and always feel safe walking around, even at night. My apartment is cozy, quiet, and has everything I need. It’s been such a great experience—I’m so glad I chose to live here!

I have so many complaints, I don't know where to start. I wouldn't give it even one star. A complex with sky-high rates that don't reflect the reality of what you experience inside. You pay a high rate to live as if you were in a homeless shelter. In the last three months of the year, I assure you there will be no HOT WATER THEFTS, THEFTS AND MORE THEFTS. They are not only satisfied with stealing packages from the doors of apartments, they also steal mail from mailboxes. So far this year, 2025, my mailbox has been broken into and my mail stolen TWICE. The first time was in February and the second time so far this September. They do not take responsibility for anything, not even for checking their own cameras. The only way is to bring them a police report and even then they are unable to do it. Thanks to this, the thieves have taken the trouble to steal my identity, my immigration papers and my work papers such as my W2. ROBBERIES, ROBBERIES AND MORE ROBBERIES. If you have a car and you move into this complex, triple lock the tires, because they can leave it with two bricks and no tires. This is the worst complex ever seen. Every time something happens I have to go and file a report with the police, which takes up my time. AVOID MOVING THERE ROACH, ROACH, AND ROACH Anyone who says there is NO infestation is because they like to live with cockroaches. Every apartment that is fumigated, the cockroaches move to the neighboring apartment. It is false that a "deep weekly cleaning" will eliminate the cockroach problem, especially when they are nesting! Gunshots in the middle of the night. Garbage everywhere, hallways and gardens, the streets of the establishment, you can report them, and they do absolutely nothing. Every time we enter the winter season, problems with water begin. Twice a week, there is no water or hot water! In that place they stole my car plates and THEY were not able to see the cameras to know who stole them, I had to file a report with the police and I immediately filed it when I went with the receipt, it turns out that the recordings had already been been deleted. The leasing office staff is highly rude and poorly educated. I put in a repair request since Hurricane Beryl, and they still haven't repaired that damage. Mainly, the ceilings are so thin in those apartments that you will NEVER be able to rest in those units. If you have neighbors with nighttime activity in neighboring apartments, you can report them a thousand times, and a thousand times the office WILL DO NOTHING! Die of exhaustion!. I have reported this situation many times, and they told me that I should move and that I will have to PAY for the transfer of the unit when my neighbors are who is causing harm. In that complex you have to pay, pay and pay, that's the only thing that interests them, but you will never have rights as a tenant. AVOID MOVING TO THIS COMPLEX! They play with your budget without telling you at all. They add services without consulting you about whether you wanted them or not; they just include them in the rent without your authorization. READ the contract terms, the fine print, and addendums carefully, and above all, check the system, because they slip in a Welcome Home (WH) policy without you even realizing it. These are promotions that they will charge you for at the end of the contract. Honestly, avoid this place at all costs. Don't be fooled by the photos and Google reviews. The photos show there's a pool, but they removed it. Everyone gets told a different reason, but the truth is, THERE IS NO POOL!