Avenue J Apartments

It’s nice. Inside and outside.

The roaches are out of control. Never knew what scattered like roaches meant until I moved here

Went in for an application just now waiting hoping to get accepted so me and my babies won’t have to be in the car anymore … beautiful place overall and staff helped us as much as they could

Living at Ave J of New Hope Housing felt like navigating a system designed to frustrate and intimidate residents. Management changed constantly-sometimes several times in a year-and each change brought new rules, new policies, and, most painfully, arbitrary rent increases. One month the rent would rise with no warning, and when I asked for an explanation or a breakdown of their calculations, there was no answer. Not a single paper trail, no logic, no transparency-just a dismissive, “That’s just how it works.” It was exhausting and dehumanizing, leaving me feeling like I had no control over my own life. (Rules and/ or quotes as it pertains to rent even when the previous manager put them in writing were still never validated or upheld) Accessibility was another ongoing nightmare. Assigned parking worked initially, but management eventually switched to open parking. Able-bodied residents-even those with handicap stickers who didn’t need the spaces-took the spots, leaving me unable to leave my apartment for days. Scooting on my mobility scooter through the lot became a necessity. Elevators frequently broke down for days at a time, forcing me to cancel doctor’s appointments and physical therapy. Requests for accommodations or even a discount were ignored, leaving me frustrated, stranded, and completely unsupported. Units were often infested with roaches despite my best efforts to keep a clean, tidy space. Maintenance staff like Alberto, along with Susan Mayfield and Carl “Necia” Sydnor, were the only consistent bright spots-they were professional, responsive, and genuinely helpful. But no amount of individual effort could fix the chaos, the arbitrary rules, or the lack of care from management. Leaving Ave J (managed by New Hope Housing) on October 14th, 2025, was the best day of my life. I finally escaped a system that was unpredictable, impersonal, and profoundly unfair. If you value transparency, fairness, and professionalism, do not rent here. Arbitrary policies, unexplained rent increases, and management that refuses to answer questions make it impossible to feel safe, respected, or in control.

I have been here since they opened and this place has gone down hill! There no a roach problem since people moved out. There are no amenities nothing kid friendly. No pool no gym the bare minimum.