Alexan 1800

Second Review – Still Hoping for Improvement I truly want to see this community improve, but unfortunately after giving it another chance, the same issues remain. For the price residents pay, this property should feel clean, safe, and well maintained. Right now, it does not. The only consistently clean area is the lobby. The rest of the complex, especially Garage B1 and the elevator areas, is filthy and needs a serious power wash. There is also a damaged pole in the garage that has been sitting there for over five months without repair. It appears there is only one cleaner for the entire complex, which is clearly not enough. Staff interactions have often felt dismissive or unhelpful. I was also promised $1,500 through a referral promotion and have still not received it. Each time I ask, I’m told there is a vendor issue, with no resolution. The Butterfly app does not work as advertised. It only opens the garage gate and does not allow guests into the building or elevators, so residents must go downstairs every time. The locked lobby doors at the main entrance also make no sense, especially when people can still enter through the garage. Maintenance response is slow. I was once locked out of my unit due to a failed lock motor and waited 1.5 hours for help. This property has a great location, but that alone is not enough. I would not recommend living here unless major improvements are made in cleanliness, maintenance, and management.

Zina Aljadooa is one of the best management employees I’ve had the pleasure of meeting! She helped me every step of the application process to become an Alexan 5151 resident, she’s helped me since I moved and is overall just an amazing human being to know. She’s one of the reasons I chose to move in to these apartments and I hope she continues to work here for a long time, if you have the chance to meet her you’ll know what I mean!

Today was supposed to be my move-in date, but my apartment was not ready and I was told I couldn’t move in until Monday, 4 days before my move-out date at my current apartment. The delay was blamed on a third-party guarantor app they required me to use. However, I personally notified the leasing office on December 28 that I had been approved three days before my scheduled move-in and requested to move in on January 3. Despite this, 5 days passed with no one ensuring everything would actually be move in ready. This caused significant inconvenience. This was my last weekend off, my boyfriend took time off work to help finish moving I sold most of my furniture in preparation, and even had a couch delivered today so I would have somewhere to sleep until purchasing a new bed. All planning was done based on the confirmed move-in date, only to be told last minute that I could not move in. For context, I am a teacher and cannot take time off next week due to blackout dates. I work 7:30 AM–5:30 PM and must return my current apartment keys by January 8. Because of this delay, I now have to move and clean entirely after work, which could have been avoided with proper communication and follow-through. This experience was extremely stressful and disappointing. Better organization and accountability are needed when handling move-in timelines. On top of all of this, they never answer the phone, I have to keep constantly calling and after the 7th call is when I will decide to drive over there and go get responses in person since nobody is ever available for a phone call. (has happened more than once)

Great apartment with very nice staff. The building has a pleasant smell that I usually wouldn't notice, but it's a nice touch. Thick walls make it very quiet. Great grills and a very nice pool. Overall, a great living experience. Had to move due to a new job in Crosby.

Had a great tour and a great move in. Cassandra is super helpful and nice. The property is great so far. Gym is phenomenal and the property is a quick walk to the waterwall and some good restaurants. No complaints except parking at night. Don’t get me wrong, always find a spot but sometimes it’s inconvenient to the elevator I like to use. But sometimes far so good! Couldn’t have done it all without Cassandra though.